Technical Analyst

Panera LLC; St. Louis (MO); Hybrid; USD 99,000 - 118,000; Full time

Job summary

Panera LLC in St. Louis, MO is seeking an IT Technical Analyst to join our technology team.

This role supports system administration, application support, and technology initiatives while acting as a liaison between business users and IT. Responsibilities include creating and tracking Jira tickets, participating in Agile ceremonies, monitoring progress, and assisting with deployments, testing, and issue resolution.

Qualifications

• Required Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• 0 to 2 years of experience in IT support, technical analysis, systems administration, or a related technical role.
• Basic understanding of software development lifecycle (SDLC).
• Familiarity with troubleshooting applications, systems, and technical issues.
• Strong analytical and problem-solving skills.

Responsibilities

• Create, manage, and update Jira tickets, user stories, tasks, defects, and epics to support project delivery and issue resolution.
• Collaborate with business stakeholders and technical teams to gather requirements, document acceptance criteria, and track work through Jira workflows.
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives using Jira.
• Monitor and report on project progress, risks, and dependencies utilizing Jira dashboards and reports.
• Provide first-level technical support for business applications, systems, and end users.
• Assist in gathering and documenting business and technical requirements.
• Support application deployment, maintenance, and troubleshooting activities.
• Collaborate with developers, system administrators, and business stakeholders to resolve issues and implement enhancements.
• Monitor system performance and escalation issues when necessary.
• Assist with software testing, user acceptance testing, and validation activities.
• Help maintain system integrations and support cloud-based applications.
• Participate in incident management and root cause analysis activities.
• Support automation and process improvement initiatives to increase operational efficiency.
• Assist with software releases, upgrades, and production deployments.
• Maintain technical WIKI documentation and knowledge base articles.
• Collaborate with project teams to support technology initiatives and deliverables.

Skills

Analytical thinking

Verbal and written communication

Team collaboration

Problem solving

Education

Bachelor’s degree in information technology or related field

Tools

Jira

Cloud platforms (Azure/AWS/GCP)

DevOps/CI-CD concepts

Job description

Position Summary

Panera is seeking a IT Technical Analyst to join our technology team. This role supports business and technical operations by assisting with system administration, application support, troubleshooting, and technology initiatives. The IT Technical Analyst serves as a liaison between business users and IT teams, helping to identify requirements, resolve technical issues, and support the delivery of reliable technology solutions. Location: St. Louis, MO (hybrid)

Responsibilities

• Create, manage, and update Jira tickets, user stories, tasks, defects, and epics to support project delivery and issue resolution.
• Collaborate with business stakeholders and technical teams to gather requirements, document acceptance criteria, and track work through Jira workflows.
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives using Jira.
• Monitor and report on project progress, risks, and dependencies utilizing Jira dashboards and reports.
• Provide first-level technical support for business applications, systems, and end users.
• Assist in gathering and documenting business and technical requirements.
• Support application deployment, maintenance, and troubleshooting activities.
• Collaborate with developers, system administrators, and business stakeholders to resolve issues and implement enhancements.
• Monitor system performance and escalation issues when necessary.
• Assist with software testing, user acceptance testing, and validation activities.
• Help maintain system integrations and support cloud-based applications.
• Participate in incident management and root cause analysis activities.
• Support automation and process improvement initiatives to increase operational efficiency.
• Assist with software releases, upgrades, and production deployments.
• Maintain technical WIKI documentation and knowledge base articles.
• Collaborate with project teams to support technology initiatives and deliverables.

Qualifications

• Required Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• 0 to 2 years of experience in IT support, technical analysis, systems administration, or a related technical role.
• Basic understanding of software development lifecycle (SDLC).
• Familiarity with troubleshooting applications, systems, and technical issues.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a collaborative team environment.
• Strong organizational skills and attention to detail.
• Preferred Exposure to cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP).
• GCP preferred.
• Familiarity with DevOps concepts and CI/CD processes.
• Basic knowledge of APIs, system integrations, and web applications.
• Experience with ticketing and IT service management tools.
• Exposure to Agile or Scrum development methodologies.

Core Competencies

• Technical Troubleshooting
• Application Support
• Systems Analysis
• Customer Service
• Documentation and Process Improvement
• Problem Solving
• Team Collaboration
• Technical Communication
• Continuous Learning

Equal Opportunity Employer: Disabled/Veterans Competitive Pay $98,977 - $117,692 annually The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Saint Louis Support Center

With more than 2,000 Panera LLC and independent franchise bakery-cafes in the Panera Bread family, and more locations opening all the time, it’s no wonder our company has been an excellent source of career and personal growth opportunities for more than 25 years. In neighborhoods across the U.S. and Canada, customers enjoy flavorful, handcrafted meals centered around freshly baked artisan bread. To us, that means serving food like we serve our own families – free of any of the items on our ‘No No’ List. Along the way, we also like to give back to our community. We enjoy working together, shoulder to shoulder with our customers, to confront a serious problem plaguing communities across this country – Hunger. Through our Panera Cares community cafes, we offer a dignified dining experience in an uplifting environment. In addition, we support our communities through day-end donations at our bakery-cafe locations and partner with local non-profit organizations. It’s this warmth that you’ll find when you join Panera Bread. From our competitive compensation and benefits packages to our unique cultural values, we’re confident you’ll find us a rewarding and fun place to work.