Technical Analyst

panerabread; St. Louis (MO); Hybrid; USD 99,000 - 118,000; Full time

Job summary

Panera Bread is seeking an IT Technical Analyst in St. Louis, MO, to support system administration, application support, troubleshooting, and IT initiatives. The role acts as a bridge between business users and IT teams, helping to gather requirements, resolve issues, and enable reliable technology delivery.

The position is hybrid in St. Louis, offers first-line support for business apps, and requires 0–2 years of IT/technical analysis experience along with a solid SDLC understanding and strong

Qualifications

• Bachelor's degree in Information Technology or equivalent experience.
• 0–2 years of IT support or technical analysis experience.
• Basic understanding of the software development lifecycle (SDLC).
• Familiarity with troubleshooting applications, systems, and technical issues.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a collaborative team environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Create, manage, and update Jira tickets, user stories, tasks, defects, and epics to support project delivery and issue resolution.
• Collaborate with stakeholders and technical teams to gather requirements and document acceptance criteria.
• Participate in Agile ceremonies (sprint planning, backlog refinement, daily standups, reviews, retrospectives).
• Monitor and report project progress, risks, and dependencies using Jira dashboards and reports.
• Provide first-level technical support for business applications, systems, and end users.
• Assist in gathering and documenting business and technical requirements.
• Support deployment, maintenance, and troubleshooting activities.
• Collaborate with developers and admins to resolve issues and implement enhancements.

Skills

Analytical skills

Problem solving

Verbal communication

Written communication

Team collaboration

Organizational skills

Technical troubleshooting

Education

Bachelor's degree in Information Technology

Tools

Jira

Job description

Technical Analyst

Position Summary

Panera is seeking a IT Technical Analyst to join our technology team. This role supports business and technical operations by assisting with system administration, application support, troubleshooting, and technology initiatives. The IT Technical Analyst serves as a liaison between business users and IT teams, helping to identify requirements, resolve technical issues, and support the delivery of reliable technology solutions.

Location: St. Louis, MO (hybrid)

Responsibilities

• Create, manage, and update Jira tickets, user stories, tasks, defects, and epics to support project delivery and issue resolution.
• Collaborate with business stakeholders and technical teams to gather requirements, document acceptance criteria, and track work through Jira workflows.
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives using Jira.
• Monitor and report on project progress, risks, and dependencies utilizing Jira dashboards and reports.
• Provide first-level technical support for business applications, systems, and end users.
• Assist in gathering and documenting business and technical requirements.
• Support application deployment, maintenance, and troubleshooting activities.
• Collaborate with developers, system administrators, and business stakeholders to resolve issues and implement enhancements.
• Monitor system performance and escalation when necessary.
• Assist with software testing, user acceptance testing, and validation activities.
• Help maintain system integrations and support cloud-based applications.
• Participate in incident management and root cause analysis activities.
• Support automation and process improvement initiatives to increase operational efficiency.
• Assist with software releases, upgrades, and production deployments.
• Maintain technical WIKI documentation and knowledge base articles.
• Collaborate with project teams to support technology initiatives and deliverables.

Qualifications

Required

• Bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• 0 to 2 years of experience in IT support, technical analysis, systems administration, or a related technical role.
• Basic understanding of software development lifecycle (SDLC).
• Familiarity with troubleshooting applications, systems, and technical issues.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a collaborative team environment.
• Strong organizational skills and attention to detail.

Preferred

• Exposure to cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP). GCP preferred
• Familiarity with DevOps concepts and CI/CD processes.
• Basic knowledge of APIs, system integrations, and web applications.
• Experience with ticketing and IT service management tools.
• Exposure to Agile or Scrum development methodologies.

Core Competencies

• Technical Troubleshooting
• Application Support
• Systems Analysis
• Customer Service
• Documentation and Process Improvement
• Problem Solving
• Team Collaboration
• Technical Communication
• Continuous Learning

Equal Opportunity Employer: Disabled/Veterans

Competitive Pay $98,977 - $117,692 annually

The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Saint Louis Support Center