Technology Success Engineer

LeoForce; Philadelphia (Philadelphia County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching

PTO & Holidays

Training & Certification

Career growth

Local travel allowance

Work with latest Microsoft tech

Job summary

LeoForce is seeking a Technology Success Engineer in Philadelphia, PA. The role requires 2+ years in IT support or MSP environments, with strong Microsoft 365, Windows Server, Active Directory, DNS, DHCP expertise.

You will assess client environments, implement improvements, and act as a technical owner for client portfolios, collaborating with internal teams to maintain security and reliability. Travel locally as needed, support onboarding, and document configurations and processes.

Qualifications

• 2+ years in IT support, network administration, or MSP experience.
• Hands-on Microsoft-based environments experience.
• Experience with Microsoft 365 administration.
• Knowledge of Windows Server, Active Directory, DNS and DHCP.
• Troubleshooting and strong communication skills.
• Ability to work independently while managing multiple client environments.
• Valid driver's license for local travel.

Responsibilities

• Serve as the primary technical resource for assigned client accounts
• Perform proactive infrastructure assessments and health checks
• Analyze networks, servers, cloud services, and security posture for optimization opportunities
• Recommend and implement infrastructure improvements and best practices
• Provide onsite technical support for escalated issues and installations
• Configure and maintain networking equipment including firewalls, switches, WLANs, VLANs, and VPNs
• Administer Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, and DHCP
• Support endpoint security, backup, and disaster recovery solutions
• Collaborate with vCIOs, Project Engineers, and Service Desk teams
• Maintain accurate documentation of client environments and credentials
• Communicate findings and recommendations clearly to clients
• Help maintain infrastructure, security, and operational standards

Skills

IT support

Network Administration

MSP experience

Microsoft 365

Windows Server

Active Directory

Group Policy

DNS

DHCP

Troubleshooting

Communication skills

Independence

Travel locally

Tools

ConnectWise

Datto

Kaseya

PowerShell

IT Glue

Job description

Technology Success Engineer

Philadelphia, PA, US

Experience: Mid Level

Salary: $80,000 - $95,000 per year

Job Details

he Technology Success Engineer serves as the dedicated technical owner for an assigned portfolio of clients. This role combines systems administration, network engineering, infrastructure optimization, and customer support to ensure client environments remain secure, reliable, and aligned with industry best practices.

You’ll proactively assess client IT environments, identify opportunities for improvement, implement technical solutions, and serve as a trusted advisor while collaborating with internal engineering, project, and service teams.

Responsibilities

• Serve as the primary technical resource for assigned client accounts
• Perform proactive infrastructure assessments and technology health checks
• Analyze client networks, servers, cloud services, and security posture for optimization opportunities
• Recommend and implement infrastructure improvements and best practices
• Provide onsite technical support for escalated issues, installations, and troubleshooting
• Configure, maintain, and support networking equipment including firewalls, switches, wireless access points, VLANs, and VPNs
• Administer Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Windows operating systems
• Support endpoint security, backup, and disaster recovery solutions
• Collaborate with vCIOs, Project Engineers, and Service Desk teams to identify risks and implement solutions
• Maintain accurate documentation of client environments, configurations, credentials, and processes
• Communicate technical findings and recommendations clearly to clients
• Help maintain infrastructure, security, and operational standards across client environments

Required Qualifications

• 2+ years of IT support, Network Administration, or Managed Services (MSP) experience
• Hands-on experience supporting Microsoft-based environments
• Experience with Microsoft 365 administration
• Working knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP
• Experience configuring and troubleshooting:
• Firewalls
• Managed Switches
• Wireless Access Points
• VLANs
• VPNs
• Strong troubleshooting and analytical skills
• Excellent communication and customer service abilities
• Ability to work independently while managing multiple client environments
• Valid driver's license with the ability to travel locally

Preferred Qualifications

• MSP experience
• Experience with ConnectWise, Datto, Kaseya, or similar PSA/RMM platforms
• IT Glue or similar documentation platform experience
• PowerShell scripting or automation experience
• macOS support experience
• Industry certifications such as:
• CompTIA Network+
• CompTIA Security+
• Microsoft Certifications
• Cisco Certifications
• Travel
• Local travel to client sites as needed
• Reliable transportation and valid driver's license required
• Primarily daytime travel with minimal overnight travel

About us

We are a growing Managed IT Services Provider (MSP) dedicated to helping businesses maximize the performance, security, and reliability of their technology environments. Our team partners closely with clients to proactively manage their infrastructure, reduce risk, and implement technology solutions that support long-term business success.

We believe in building lasting client relationships through exceptional service, technical expertise, and a proactive approach to IT. Our collaborative culture encourages continuous learning, professional growth, and the opportunity to work with a wide range of technologies across diverse client environments.

Why join us

• Competitive Compensation based on experience
• Comprehensive Benefits including Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off & Paid Holidays
• Ongoing technical training and certification support
• Opportunity to work with the latest Microsoft, networking, and cloud technologies
• Exposure to a variety of client environments and infrastructure projects
• Career advancement within a growing Managed Services organization
• Collaborative, team-oriented culture with experienced engineers
• Local travel with the ability to work directly with clients and make a meaningful impact

#engineering #switches #connectwise #firewall #tier2