Tech Adoption Trainer II

CHSGa; Illinois; On-site; USD 60,000 - 85,000; Full time

Job summary

CHSGa IT is seeking a technology trainer to deliver in‑person and virtual sessions on core tools, including Microsoft 365. You will develop guides and learning resources, partnering with subject matter experts to improve content through feedback.

The role requires strong communication, instructional design, and the ability to support adoption across healthcare and tech domains. Training and coaching emphasize servant leadership and collaboration.

Qualifications

• Bachelor’s degree in Information Systems, Education, Communications, Business Administration, Healthcare Management, or an equivalent discipline; or an equivalent combination of education, certification, and directly relevant experience in technology training, user support, instructional design, or digital adoption.
• Experience delivering or developing training for Microsoft 365, collaboration platforms, or other enterprise technology tools is preferred. Candidates with experience in user education, help‑desk support, technology enablement, or adult learning environments are encouraged to apply.
• Experience working in a healthcare or other regulated industry is advantageous.

Responsibilities

• Deliver instructor‑led in‑person and virtual training sessions on core technology tools.
• Develop and maintain job aids, user guides, and learning resources for technology tools, including Microsoft 365 Cloud Services and other enterprise applications.
• Collaborate with subject matter experts to develop technical learning content and continuously improve that content through feedback.
• Provide coaching and guidance on best practices and responsible technology use.
• Proactively engage in ongoing self‑learning activities to continuously expand knowledge and understanding across supported areas and related healthcare and technology domains, contributing to improved efficiency and quality of support provided.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

Skills

Customer service

Microsoft 365

Instructional design

Adoption analysis

Communication

Education

Bachelor's degree (Information Systems, Education, Communications, Business Admin, Healthcare Mgmt)

Tools

Microsoft 365

Records management software

Statistical analysis tools

Scripting tools

Job description

CHSGa IT is seeking a technology trainer to deliver in‑person and virtual sessions on core tools, including Microsoft 365. You will develop guides and learning resources, partnering with subject matter experts to improve content through feedback.

The role requires strong communication, instructional design, and the ability to support adoption across healthcare and tech domains. Training and coaching emphasize servant leadership and collaboration.