Solution Engineer - East Coast

groundcover; Boston (MA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A fast-growing B2D company in Boston is seeking a Solutions Engineer to join its Sales team. This role focuses on technical sales and requires at least 3 years of experience in customer-facing roles. You will work closely with account executives, manage sales cycles, and lead customer presentations. A strong understanding of observability tools is essential, along with a Bachelor's degree. The position is hybrid, requiring 3 days a week in the office and some travel.

Qualifications

• 3+ years experience in customer-facing technical roles.
• Deep understanding of observability tools.
• Willingness to travel frequently.

Responsibilities

• Work with account executives to execute technical sales cycles.
• Conduct presentations to demonstrate product uniqueness.
• Manage technical aspects of sales, including Proof of Concepts.

Skills

Technical sales experience

Customer engagement

Familiarity with observability tools

Problem-solving ability

Education

Bachelor's degree in a related discipline

Tools

Datadog

Kubernetes

AWS

Grafana

Job description

Groundcover is a fast‑growing B2D company reinventing how developers monitor cloud‑native applications and understand their impact at scale. We help engineering teams troubleshoot faster and smarter by delivering deep, actionable insights—without sacrificing user experience. We believe that even the most complex systems should feel intuitive, powerful, and delightful to use.

We’re building a developer‑first product that redefines how observability tools look and feel, and we’re expanding our Sales team with a Solutions Engineer who truly lives and breathes B2D. If deep technical conversations excite you and you thrive in developer communities, this could be your next big move.

Location

Boston (Hybrid — 3 days/week in office)

What You’ll Do

• Work with our account executives to plan, prepare and execute deals in complex and technical sales cycles.
• Deliver clear presentations and demos that communicate the product uniqueness and the problems it solves.
• Manage the technical aspects of the entire sales cycle, including Proof of Concepts/Value.
• Understand and communicate customer needs to the product teams for future product enhancements.
• Build solutions to fill gaps and enhance the core product.
• Know the Observability and log management markets well and be able to help customers choose the right solutions for them.
• Be active on internal and external Slack channels.
• Present at conferences, meetups, podcasts, livestreams, etc.
• Go the extra mile to help groundcover disrupt the observability market, by offering thoughts, insights, and suggestions on how we can improve our go‑to‑market efforts and the offering.

Requirements

• Must be located and available to work during EST hours.
• At least 3 years experience in customer‑facing technical roles.
• 2+ years of observability experience, with a deep understanding of commercial vendors such as Datadog, Dynatrace, New Relic, Splunk, Sumologic, Coralogix, and open source tooling such as Elastic, Loki, Grafana, Prometheus, etc.
• A ‘can do’ and ‘must win’ attitude, and a willingness to roll up your sleeves to help build whatever is needed to improve our chances of winning business.
• Knowledge of technologies like Docker, Containers, Kubernetes, AWS, GCP, Azure, OpenShift, as well as integrating data sources such as CloudWatch, OTel, and log and metric data such as Prometheus, FluentD/Fluent Bit.
• Customer‑facing experience – a charismatic engaging personality and the ability to command a room or Zoom.
• Consultative and analytical, with an ability to identify and solve complete processes and infrastructure.
• Expect (and hopefully enjoy) frequent travel.
• Bachelor’s degree, or equivalent, in a related discipline. Science or Engineering degree preferred.