Senior Enterprise TAM: Strategic Customer Success

Nice Ltd.; Northern (KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

NiCE is seeking a Senior Technical Account Manager to lead customer success for strategic accounts, aligning customer goals with internal resources and driving measurable value. The role focuses on adoption, retention, risk management and executive-level engagement.

You will coordinate with technical and product teams to ensure CX solutions meet customer needs, maintain strong relationships, and guide long-term account success across enterprise clients.

Qualifications

• Bachelor's degree in Business Management or related field or equivalent work experience required.
• Proven ability to develop and execute Customer Success strategies for enterprise accounts.
• Ability to travel 20% of the time and coordinate cross-functional teams.

Responsibilities

• Be the primary point of contact for assigned Strategic accounts and advocate for the customer.
• Drive customer success, adoption, retention and long-term value realization.
• Coordinate with CX, Support, Professional Services and Product teams to resolve issues within SLA and drive outcomes.
• Lead executive reviews, renewals, and strategic account plans with senior stakeholders.
• Maintain clear, proactive communication and build trusted advisor relationships with customers.
• Mentor peers and escalate proactively to prevent issues and ensure success.

Skills

Customer Success

Executive partner

Cross-functional leadership

Communication

Problem solving

Education

Bachelor's degree in Business Management

Tools

CRM system

Job description

NiCE is seeking a Senior Technical Account Manager to lead customer success for strategic accounts, aligning customer goals with internal resources and driving measurable value. The role focuses on adoption, retention, risk management and executive-level engagement.

You will coordinate with technical and product teams to ensure CX solutions meet customer needs, maintain strong relationships, and guide long-term account success across enterprise clients.