TEC Alarm Receiving Coordinator - Night Shifts (24/7 Support)

Livity Life Ltd; Worcester (MA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

23 days annual leave

Company Pension Scheme

Life Assurance

Rewards scheme - 200+ perks and retail

Job summary

Livity Life Ltd is seeking a TEC Alarm Receiving Centre Call Coordinator to be the first point of contact for service users accessing TEC devices. You will respond to alarms, alerts and calls, ensuring timely and compassionate support in a fast-paced environment.

The role is fully office-based in Worcester, with night shifts (4 on 4 off) from 9pm to 7:30am. The successful candidate will have strong communication skills, a calm demeanour, and a commitment to safeguarding vulnerable individuals.

Qualifications

• Minimum 4 GCSE including English or equivalent.
• Knowledge of TEC services or the public sector would be beneficial.
• Proficient computer literacy and ability to learn internal systems.
• Strong communication skills and ability to build relationships with service users and staff.

Responsibilities

• Answer calls within SLA times and update care records after each interaction.
• Carry out wellbeing and scheduled service user calls.
• Provide care and support aligned with individual needs and co-produced plans.
• Deliver remote care and reassurance to service users and carers.
• Prioritise alerts and escalate as required per regulations.
• Communicate clinical information to staff and other health professionals as needed.
• Monitor TEC platform to respond to service users.
• Ensure records are completed accurately (electronic and paper).

Skills

TEC services knowledge

Computer literacy

Relationship building

Attention to detail

Team player

Initiative

Adaptable

Excellent communication

Healthcare sector experience

Education

GCSEs including English

Tools

Microsoft Office

Job description

Livity Life Ltd is seeking a TEC Alarm Receiving Centre Call Coordinator to be the first point of contact for service users accessing TEC devices. You will respond to alarms, alerts and calls, ensuring timely and compassionate support in a fast-paced environment.

The role is fully office-based in Worcester, with night shifts (4 on 4 off) from 9pm to 7:30am. The successful candidate will have strong communication skills, a calm demeanour, and a commitment to safeguarding vulnerable individuals.