24/7 NOC Technician: Alarm Monitoring & Field Coordination

TEAL; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation

PTO – 120 hours / 3 weeks after 90days

Health coverage (medical, dental, vis

Flexible Savings Accounts

Holidays and birthdays off

Company-paid professional memberships

Casual dress code

$500 home buyers incentive

Team building events

Job summary

TEAL is seeking a NOC Technician in Houston to monitor TEAL’s 24/7 NOC systems, acknowledge alarms, and coordinate with field technicians to resolve issues quickly and to TEAL standards.

You will create work orders in Acumatica, document preventive maintenance, and communicate clearly with customers and internal teams. This role requires on-call availability and may involve travel to client sites or training across time zones.

Qualifications

• 2+ years of experience in boiler service or monitoring/NOC environment.
• Proficiency with Microsoft Word and Outlook; Acumatica or similar work order system is a plus.
• Boiler combustion analysis or boiler repair experience is a plus.

Responsibilities

• Real-time monitoring of TEAL’s NOC systems; acknowledge, investigate, and escalate alarms per standards.
• Create and maintain service work orders and PM records in Acumatica; coordinate with field technicians.
• Communicate alarms and service needs to field technicians; ensure issues are resolved efficiently and per TEAL standards.
• Follow standardized NOC procedures and provide shift handoffs with clear updates and documentation.
• Be on-call as part of the primary group and travel for out-of-town jobs or training when required.

Skills

NOC monitoring

Alarm monitoring

Customer communication

Education

High school diploma or GED

Tools

Acumatica

Microsoft Word

Microsoft Outlook

Job description

TEAL is seeking a NOC Technician in Houston to monitor TEAL’s 24/7 NOC systems, acknowledge alarms, and coordinate with field technicians to resolve issues quickly and to TEAL standards.

You will create work orders in Acumatica, document preventive maintenance, and communicate clearly with customers and internal teams. This role requires on-call availability and may involve travel to client sites or training across time zones.