Teams Voice Engineer Sr

Resolve Tech Solutions; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Resolve Tech Solutions in Irving, TX seeks an experienced enterprise systems engineer with 5+ years managing Cisco/MS Teams environments. This full-time, on-site role requires strong diagnostics, real-time problem solving, and clear technical communication.

You will handle on-call responsibilities once a month, after-hours support as needed, and collaborate with teammates to resolve complex issues for enterprise customers.

Qualifications

• Strong diagnostic and problem-solving skills.
• Active listening and analysis to identify issues or problems.
• Research and creativity to identify a solution to the issue or problem.
• Ability to communicate resolutions in a simple, easy to understand manner.
• Verbal and written – via phone, email, chat, etc.
• Must be able to clearly communicate instructions and current tasks.
• Must be able to describe technical items to non-technical users.
• Ability to help a team member or customer real-time while performing other tasks.

Skills

Diagnostic skills

Active listening

Clear communication

VoIP protocols

Cisco CUCM / Finesse

MS Teams voice services

Education

3+ years enterprise systems experience

Tools

Cisco CUCM

Finesse

MS Teams

Job description

• Full-time, on-site position based in Irving preferred, but not required.
• Occasional after-hours support may be required.
• Contractor will be required to be on call one week out of the month.
• Years of Experience5+ years’ experience managing enterprise systems (Cisco, MS Teams) is preferred
• Required Qualifications (Non-Negotiable) Strong diagnostic and problem-solving skills
• Active listening and analysis to identify issues or problems
• Research and creativity to identify a solution to the issue or problem
• Ability to communicate resolutions in a simple, easy to understand manner
• Verbal and written – via phone, email, chat, etc.
• Must be able to clearly communicate instructions and current tasks
• Must be able to describe technical items to non-technical users
• Ability to help a team member or customer real-time while performing other tasks
• Education & Certification Requirements3+ years’ experience managing enterprise systems (Cisco, MS Teams) is preferred
• Knowledge and understanding of common VoIP protocols (e.g., SIP, H323, MGCP, RTP, etc.)
• Strong knowledge/experience on Cisco CUCM, Finesse, MS Teams voice services.