Team Trainer & Shift Leader: Train, Coach & Grow Crew

Fulenwider Group; Franklin (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

KFC in Franklin, NC is hiring a Team Trainer to guide crew members in cashier, drive-thru, or other positions, while training new employees and resolving issues on shift.

You will be the go-to person for the shift, helping the team stay on pace, coach on new products, and ensure consistent service quality. The role emphasizes leadership, guest satisfaction, and maintaining standards to deliver a great dining experience.

Responsibilities

• Training: Cross-training current employees, leading new product or procedure training, and coaching
• Oversight: Overseeing team members when the manager is not present
• Customer satisfaction: Ensuring customer satisfaction.
• Leadership: Guiding and growing the team.
• Standards: Working with fellow team members to ensure standards are met and consistent
• Pre-shift huddles or meetings
• Scheduling
• Food cost and cost controls
• Productivity reports
• Functional aisle and dining room set ups
• Ensuring food safety, quality, and accuracy of orders

Job description

KFC in Franklin, NC is hiring a Team Trainer to guide crew members in cashier, drive-thru, or other positions, while training new employees and resolving issues on shift.

You will be the go-to person for the shift, helping the team stay on pace, coach on new products, and ensure consistent service quality. The role emphasizes leadership, guest satisfaction, and maintaining standards to deliver a great dining experience.