Team Trainer & Coach — Lead on Shifts

Fulenwider Group; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Fulenwider Group in Charlotte, NC is seeking a Team Trainer for our KFC location. You will work in a crew position (cashier, drive-thru, or other) and be the go-to person on the shift for resolving issues and training new employees.

Responsibilities include cross-training current staff, coaching, overseeing team in the absence of the manager, and ensuring guest satisfaction, food safety, and order accuracy.

Qualifications

• Experience in training or coaching team members.
• Ability to lead a shift and resolve issues.
• Focus on customer service and guest satisfaction.
• Excellent teamwork and reliability.

Responsibilities

• Training: Cross-training current employees, leading new product or procedure training, and coaching.
• Oversight: Overseeing team members when the manager is not present.
• Customer satisfaction: Ensuring customer satisfaction.
• Leadership: Guiding and growing the team.
• Standards: Working with fellow team members to ensure standards are met and consistent.
• Pre-shift huddles or meetings.
• Scheduling.
• Food cost and cost controls.
• Productivity reports.
• Functional aisle and dining room set ups.
• Ensuring food safety, quality, and accuracy of orders.

Skills

Training

Coaching

Leadership

Customer service

Job description

Fulenwider Group in Charlotte, NC is seeking a Team Trainer for our KFC location. You will work in a crew position (cashier, drive-thru, or other) and be the go-to person on the shift for resolving issues and training new employees.

Responsibilities include cross-training current staff, coaching, overseeing team in the absence of the manager, and ensuring guest satisfaction, food safety, and order accuracy.