Team Trainer & Shift Leader: Develop & Coach the Crew

Fulenwider Group; Greeneville (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Fulenwider Group in Greeneville, TN is seeking a Team Trainer for our KFC location. You will work in a crew position while training new employees, acting as the go-to person during the shift, resolving issues, coaching staff, and ensuring guest service excellence.

Responsibilities include cross-training current crew, leading product or procedure trainings, supervising when the manager isn't present, and driving customer satisfaction.

Qualifications

• Previous experience training staff or supporting new hires.
• Ability to coach and guide team members during shifts.
• Strong guest service mindset and communication skills.

Responsibilities

• Training: Cross-training current employees, leading new product or procedure training, and coaching
• Oversight: Overseeing team members when the manager is not present
• Customer satisfaction: Ensuring customer satisfaction.
• Leadership: Guiding and growing the team.
• Standards: Working with fellow team members to ensure standards are met and consistent
• Pre-shift huddles or meetings
• Scheduling
• Food cost and cost controls
• Productivity reports
• Functional aisle and dining room set ups
• Ensuring food safety, quality, and accuracy of orders

Skills

Training

Coaching

Leadership

Customer service

Teamwork

Job description

Fulenwider Group in Greeneville, TN is seeking a Team Trainer for our KFC location. You will work in a crew position while training new employees, acting as the go-to person during the shift, resolving issues, coaching staff, and ensuring guest service excellence.

Responsibilities include cross-training current crew, leading product or procedure trainings, supervising when the manager isn't present, and driving customer satisfaction.