Team Support Specialist - Same Day Access

Easterseals MORC Logo; Pontiac (MI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Dependent care reimbursement

Paid leave

Bonus for taking 5 days off in a row

Holiday time off

Wellness programs

PSLF employer

Mileage reimbursement

Financial planning services

Student loan repayment

Pet insurance

Job summary

Easterseals MORC in Pontiac, MI is seeking a Team Support Specialist for Same Day Access to help connect individuals with timely services and compassionate support.

The role includes greeting consumers, triaging inquiries, scanning documents into the EMR, and guiding intake from first access through ongoing program services, across in-person, telehealth, and virtual channels. A strong clerical background and customer-service mindset are essential for success.

Qualifications

• High School Diploma or equivilent.
• At least two years experience in a full time clerical position.

Responsibilities

• 1. Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
• 2. Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, telehealth, email, live chat, and in-person interactions.
• 3. Responsible for answering and triaging internal and external telephone calls. Conducts initial screening of consumers and other patrons to determine the nature of requests or problems, takes messages, refers to the appropriate parties and performs related customer service activities representing the program to the general public.
• 4. Look up new individuals in EMR and add new individual charts when appropriate.
• 5. Enhances engagement and outreach of new individuals by providing a welcoming, supportive intake experience and offering smooth transition from an individual’s first access point for services to intake appointment and to ongoing program services.
• 6. Direct services may include outreach and engagement in the office or virtually.
• 7. Educates new individuals on EM service array and Same Day Access process.
• 8. May take and maintain Team meeting minutes as requested.
• 9. Scanning documents (IDs, insurance cards, etc) into Easterseals MORC's EHR.
• 10. Distributing and explaining intake forms to new individuals.
• 11. Calculating Ability to Pay (ATP) financial information with new individuals served and collecting signatures.

Skills

Clerical experience

Customer service

Education

High School Diploma or equivalent

Job description

Team Support Specialist - Same Day Access

Job Category: Adm Support - CSR/Reception/Asst/Schedulers

Requisition Number: TEAMS004459

• Posted : October 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Pontiac, MI 48340, USA

Description

Easterseals MORC is hiring for aTeam Support Specialist Same Day Accessto help make a difference and become part of something bigger than yourself!

We are looking for Game Changers!

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.

Benefits of Being a Superhero!

• Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
• Paid Leave Options Available
• Up to $125 bonus for taking 5 days off in a row.
• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
• Wellness Programs
• We are a PSLF (Public Service Loan Forgiveness) Employer.
• We provide bonuses and extra incentives to reward hard work & dedication.
• Mileage reimbursement in accordance with IRS rate.
• Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
• Student loan repayment options
• Pet Insurance

Qualifications:

• High School Diploma or equivilent
• At least two years experience in a full time clerical position

Duties and Responsbilities:

1. Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.

2. Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, telehealth, email, live chat, and in-person interactions.

3. Responsible for answering and triaging internal and external telephone calls. Conducts initial screening of consumers and other patrons to determine the nature of requests or problems, takes messages, refers to the appropriate parties and performs related customer service activities representing the program to the general public.

4. Look up new individuals in EMR and add new individual charts when appropriate.

5. Enhances engagement and outreach of new individuals by providing a welcoming, supportive intake experience and offering smooth transition from an individual’s first access point for services to intake appointment and to ongoing program services.

6. Direct services may include outreach and engagement in the office or virtually.

7. Educates new individuals on EM service array and Same Day Access process.

8. May take and maintain Team meeting minutes as requested.

9. Scanning documents (IDs, insurance cards, etc) into Easterseals MORC's EHR.

10. Distributing and explaining intake forms to new individuals.

11. Calculating Ability to Pay (ATP) financial information with new individuals served and collecting signatures.

Behaviors

Preferred

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Goal Completion

Inspired to perform well by the completion of tasks

Peer Recognition

Inspired to perform well by the praise of coworkers

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.