Team Supervisor: Lead Shifts & Elevate Customer Experience

Wawa, Inc.; Lakeland (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health support

401(k) with matching

Education assistance

Store discount

Paid time off

Parental leave

Job summary

Wawa, Inc. in Lakeland, FL, seeks a Team Supervisor to lead the shift, ensure on-time customer experiences, and drive store operations. You will act as the senior on-site leader, guiding Associates and decisions to maintain smooth service and quality standards.

The role offers opportunities to optimize daily processes, enforce safety policies, and collaborate across teams to deliver memorable guest experiences. A 4-day work week option is mentioned in the posting.

Qualifications

• High School Diploma or GED equivalent
• Must be 18+ years old with reliable transportation
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
• Supervisory experience in retail, food service, or fuel industries is a plus
• Ability to communicate effectively, solve problems, and build relationships

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Job description

Wawa, Inc. in Lakeland, FL, seeks a Team Supervisor to lead the shift, ensure on-time customer experiences, and drive store operations. You will act as the senior on-site leader, guiding Associates and decisions to maintain smooth service and quality standards.

The role offers opportunities to optimize daily processes, enforce safety policies, and collaborate across teams to deliver memorable guest experiences. A 4-day work week option is mentioned in the posting.