Team Store Warehouse Driver — DC Sports Fan Experience

Fanatics Commerce; Washington (District of Columbia); On-site; USD 42,000 - 62,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead for the Washington Capitals, Wizards & Mystics Team Store in Washington, DC. The role focuses on driving sales through daily operations, supporting back-of-house functions, and leveraging systems like OpSuite5.0, POS, and CAYAN to ensure a top-tier fan experience.

The Retail Lead collaborates with leadership to meet targets, coach team members, and cover Manager on Duty responsibilities as required, contributing to a fast-paced, high-energy environment.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Collaborate with Leadership when making decisions including revenue targets, per cap, and UPT.
• Work with Retail Associates to ensure exemplary fan experience.
• Perform Manager on Duty responsibilities as needed.

Skills

Customer service

Communication

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS systems

CAYAN

Job description

Fanatics Commerce is seeking a Retail Lead for the Washington Capitals, Wizards & Mystics Team Store in Washington, DC. The role focuses on driving sales through daily operations, supporting back-of-house functions, and leveraging systems like OpSuite5.0, POS, and CAYAN to ensure a top-tier fan experience.

The Retail Lead collaborates with leadership to meet targets, coach team members, and cover Manager on Duty responsibilities as required, contributing to a fast-paced, high-energy environment.