Sports Team Store Associate – Fan Experience

Fanatics Commerce; Washington (District of Columbia); On-site; USD 21,000 - 26,000; Full time

Job summary

Fanatics Commerce is hiring a Retail Associate for the Washington Capitals, Wizards & Mystics Team Store in Washington, DC. The role focuses on delivering exceptional customer service, executing sales on game days, and upholding the Fanatics brand during home games and events.

The position requires 18+ with flexible scheduling, including evenings, weekends, and holidays. Previous retail or hospitality experience is preferred, and employees must stand for extended periods and lift up to 25

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work evenings, weekends, holidays, and events.
• Reliable attendance and punctuality.
• Strong communication and teamwork skills.
• Ability to stand, walk, and lift up to 25 pounds.
• Professional appearance and brand representation.

Responsibilities

• Greet fans and assist with shopping to create an enjoyable experience.
• Make recommendations based on observations and conversations with fans.
• Process sales transactions using Fanatics POS system and maintain brand standards.
• Support in-game and event operations to ensure smooth customer service.

Skills

Customer service

Retail experience

Flexible schedule

Communication

Teamwork

Stand/walk/move

Education

High school diploma

Job description

Fanatics Commerce is hiring a Retail Associate for the Washington Capitals, Wizards & Mystics Team Store in Washington, DC. The role focuses on delivering exceptional customer service, executing sales on game days, and upholding the Fanatics brand during home games and events.

The position requires 18+ with flexible scheduling, including evenings, weekends, and holidays. Previous retail or hospitality experience is preferred, and employees must stand for extended periods and lift up to 25