Team Member, Petsense

Petsense by Tractor Supply; Sulphur (OK); On-site; USD 25,000 - 30,000; Full time

Job summary

A leading company in pet retail is seeking a Team Member to provide exceptional customer service and support sales initiatives. This role involves interacting with customers, operating cash registers, and ensuring the well-being of live animals. Ideal candidates will have a high school diploma and possess strong communication skills. Flexibility in scheduling is essential for this position.

Qualifications

• No experience required; retail and/or pet knowledge preferred.
• Ability to read, write, and count accurately is required.

Responsibilities

• Interact with customers and team members, supporting selling initiatives.
• Operate cash register/computer and assist customers with loading purchases.
• Ensure the safety and well-being of live animals.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Join to apply for the Team Member, Petsense role at Petsense by Tractor Supply

Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the following requirements:

1. Maintain regular and predictable attendance.
2. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
3. Support selling initiatives (TEAM):
   1. Thank the Customer
   2. Engage with the customer and/or pet
   3. Advise on products or services
   4. Make it Memorable
4. Perform a variety of duties during 95% of your day, including:
1. Operate cash register/computer following established procedures
2. Recover merchandise
3. Participate in freight process
4. Complete Plan-o-gram procedures
5. Assemble merchandise
6. Perform janitorial duties
7. Execute price changes/markdowns
8. Assist customers with loading purchases
9. Ensure the safety and well-being of live animals, maintain tanks and care for animals
10. Complete all related documentation
5. Perform other duties as assigned.

Required Qualifications

• Experience: No experience required. Retail and/or pet/live animal knowledge preferred.
• Education: High school diploma or equivalent preferred; ability to read, write and count accurately is required.

Preferred Knowledge, Skills, or Abilities

• Pet/Live Animal, pet food, pet product knowledge preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Generally working indoors with moderate noise.
• Hard surfaces and adequate lighting and temperature.
• Shift durations generally no less than 4 hours, may exceed 8 hours.
• Promote a safe and productive environment following safety guidelines.

Physical Requirements

• This is a non-sedentary position requiring physical stamina.
• Ability to move quickly and safely throughout the store and outdoor areas.
• Operate equipment safely and accurately.
• Occasionally lift or reach overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for entire shift.
• Access all areas of the store safely.
• Operate store equipment effectively.
• Read, write, and count accurately for documentation.
• Communicate effectively with team members and customers.
• Process merchandise through POS system.
• Move and transfer merchandise weighing up to 50 pounds.
• Complete training and certification successfully.

Disclaimer

This overview is not comprehensive. All duties should be performed as assigned by a supervisor.