Team Member, Petsense

Petsense by Tractor Supply; Orange (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Petsense by Tractor Supply is seeking a Team Member to provide exceptional customer service and support selling initiatives. The role involves interacting with customers, operating the cash register, and ensuring the well-being of live animals. Ideal candidates will have a flexible schedule and a passion for pets.

Benefits

Health coverage

Life and disability insurance

Paid parental leave

Tuition reimbursement

Family planning resources

Qualifications

• Retail and/or pet/live animal knowledge preferred.
• Ability to read, write, and count accurately is necessary.

Responsibilities

• Interact with customers and team members, providing legendary customer service.
• Operate cash register and perform merchandising duties.
• Ensure safety and well-being of live animals.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Perform a combination of duties during 95% of the day, including:
  • Operate cash register/computer following cash handling procedures
  • Merchandise recovery
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure safety and well-being of live animals, sanitize and maintain tanks
  • Complete documentation for duties
• Perform other duties as assigned.

Required Qualifications

Experience: No experience required. Retail and/or pet/live animal knowledge is preferred.

Education: High school diploma or equivalent is preferred but not required. Ability to read, write, and count accurately is necessary.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, and pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills, ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Indoor environment with moderate noise, generally favorable conditions.
• Work shifts vary, generally no less than 4 hours, may exceed 8 hours.
• Adhere to safety guidelines and promote a safe work environment.

Physical Requirements

• Non-sedentary role requiring movement throughout the store and outdoor areas.
• Ability to lift or reach merchandise overhead, move, and transfer merchandise up to 50 pounds.
• Stand, kneel, twist, crouch, squat, bend, stoop, climb ladders.
• Operate store equipment safely and accurately.
• Read, write, and count accurately; communicate effectively.
• Complete training and certification as required.

Disclaimer

This overview is not comprehensive. Duties may be assigned by supervisors as needed.

Company Info

At Tractor Supply and Petsense, our Team Members are key to our success. We offer comprehensive benefits, including health coverage, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.