Team Member, Petsense

Tractor Supply Company; Orange (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the pet supply industry is seeking a Team Member to provide exceptional customer service while supporting sales initiatives. Responsibilities include operating cash registers, assisting customers, and ensuring the well-being of live animals. Ideal candidates will possess strong communication skills and a passion for pets.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• Retail experience and/or pet/live animal knowledge is strongly preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members, supporting selling initiatives.
• Operate cash register and assist customers with loading purchases.
• Ensure the safety and well-being of live animals.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

High School Diploma

Job description

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

1. Maintain regular and predictable attendance.
2. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
3. Support selling initiatives (TEAM):
   • Thank the Customer
   • Engage with the customer and/or pet
   • Advise on products or services
   • Make it Memorable
4. Perform a combination of the following duties during 95% of your day, accurately, efficiently, and safely, without prior notice:
   • Operate cash register/computer following cash handling procedures
   • Recovery of merchandise
   • Participate in freight process
   • Complete Plan-o-gram procedures (merchandising, sets, resets)
   • Assemble merchandise
   • Perform janitorial duties
   • Execute price changes/markdowns
   • Assist customers with loading purchases
   • Ensure the safety and well-being of live animals, maintain tanks, and care for live animals as required
   • Complete all related documentation
5. Perform other duties as assigned.

Required Qualifications

Experience: No experience required. Retail experience and/or pet/live animal knowledge is strongly preferred.

Education: A high school diploma or equivalent is preferred but not required. Must be able to read, write, and count accurately.

Preferred Knowledge, Skills, or Abilities

• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically with minimal conflict.

Working Conditions

• Generally working inside with moderate noise.
• Hard surface floors and outdoor lots, with adequate lighting and temperature.
• Shifts generally no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive environment, adhering to safety guidelines.

Physical Requirements

• This position is non-sedentary.
• Must have the stamina and ability to move throughout the store and outdoor areas safely.
• Operate equipment related to duties efficiently and safely.
• Occasionally lift or reach merchandise overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for entire shifts.
• Access all store areas safely.
• Operate store equipment constantly.
• Read, write, and count accurately for documentation.
• Communicate effectively with team members and customers.
• Process information/merchandise through POS system.
• Move and transfer merchandise up to 50 pounds.
• Complete all required training and certifications.

Disclaimer

This job description provides an overview of responsibilities and is not exhaustive. All duties should be performed as assigned by your supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are central to our success. We offer comprehensive benefits, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Eligibility and specific offerings vary by role and individual circumstances.

Already a Team Member?

You must apply or refer a friend through our internal portal.

Our Mission and Values guide our culture and decision-making. We believe in managing your time for success in both business and personal life, supporting a balanced lifestyle with our benefits and total rewards. Your opportunity is out here at Tractor Supply and Petsense.