Team Member, Petsense

Petsense by Tractor Supply; Durant (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated team members to provide exceptional customer service and support in a vibrant retail environment. This role involves engaging with customers, assisting with product knowledge, and ensuring the safety of live animals. Ideal candidates will be flexible, adaptable, and possess strong communication skills. Join a company that values work-life balance and offers a comprehensive benefits package, including medical, dental, and tuition reimbursement. If you're passionate about pets and customer service, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail and/or pet knowledge preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members to provide legendary service.
• Operate cash register and assist customers with purchases.
• Ensure safety and well-being of live animals in the store.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

1. Maintain regular and predictable attendance.
2. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
3. Support selling initiatives (TEAM):
   • Thank the Customer
   • Engage with the customer and/or pet
   • Advise on products or services
   • Make it Memorable
4. Perform a combination of the following duties during 95% of your day, accurately, efficiently, and safely, without prior notice:
   • Operate cash register/computer following cash handling procedures
   • Recover merchandise
   • Participate in mandatory freight process
   • Complete Plan-o-gram procedures (merchandising, sets, resets)
   • Assemble merchandise
   • Perform janitorial duties
   • Execute price changes/markdowns
   • Assist customers with loading purchases
   • Ensure the safety and well-being of live animals, sanitize, and maintain holding tanks
   • Complete all related documentation
5. Perform other duties as assigned.

Required Qualifications

Experience: No experience required; retail and/or pet/live animal knowledge is preferred.

Education: High school diploma or equivalent is preferred but not required. Must be able to read, write, and count accurately regardless of education level.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Generally indoor environment with moderate noise.
• Hard surfaces (concrete, asphalt) with adequate lighting and temperature.
• Work shifts generally no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment, adhering to safety guidelines.

Physical Requirements

• This position is non-sedentary.
• Require physical and mental stamina to move quickly and safely throughout the store and outdoor areas.
• Operate equipment safely and efficiently.
• Occasionally lift or reach merchandise overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store during entire shift.
• Access all store areas safely.
• Operate store equipment such as computers and cash registers.
• Read, write, and count accurately for documentation.
• Communicate effectively with team members and customers.
• Process information/merchandise through POS system.
• Move and transfer merchandise and live animals weighing up to 50 pounds.
• Complete all required training and certification.

Disclaimer

This job description provides an overview of responsibilities and is not exhaustive. All duties should be performed as assigned by the supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are central to our success. We offer a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

Already a Team Member?

You must apply or refer a friend through our internal portal.

Our Mission and Values guide us in creating a supportive culture. Learn more about our commitment to work-life balance and growth opportunities. Your opportunity is out here at Tractor Supply and Petsense.