Team Member, Petsense

Petsense by Tractor Supply; Ada (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Team Member to join their dynamic retail environment. This role emphasizes legendary customer service, engaging with customers and their pets, and supporting sales initiatives. As a vital part of the team, you'll be responsible for various tasks, including cash handling, merchandise recovery, and ensuring the safety of live animals. With flexible hours and a supportive workplace culture, this position offers an exciting opportunity to grow within a thriving company that values its team members and provides comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail or pet knowledge preferred.
• Reading, writing, and counting skills necessary.

Responsibilities

• Interact with customers and support selling initiatives.
• Operate cash register and assist customers with purchases.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented. You must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and be able to work varied hours, days, nights, weekends, and overtime as needed.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a variety of duties during 95% of the day, including:
  • Operate cash register/computer following cash handling procedures
  • Recover merchandise
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, including sanitizing and maintaining tanks
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

• Experience: No experience required; retail or pet/live animal knowledge is preferred.
• Education: High school diploma or equivalent preferred; reading, writing, and counting skills are necessary.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, and pet product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Interpersonal skills and ethical conflict resolution

Working Conditions

• Indoor environment with moderate noise
• Hard surface floors; adequate lighting and temperature
• Shifts generally no less than 4 hours, possibly exceeding 8 hours
• Maintain a safe, productive work environment following safety guidelines

Physical Requirements

• Non-sedentary role requiring movement throughout the store and outdoor areas
• Ability to operate equipment safely and efficiently
• Occasional lifting or reaching overhead
• Frequent standing, kneeling, twisting, crouching, bending, and climbing ladders
• Ability to move merchandise and equipment up to 50 pounds
• Complete training and certification requirements

Disclaimer

This overview is not exhaustive; duties may vary and be assigned as needed by supervisors.

Company Info

At Tractor Supply and Petsense, our Team Members are central to our success. We offer comprehensive benefits, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits may vary based on role and eligibility.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail