Team Member Experience Manager

Workstream; Oregon (OH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Flexible scheduling

Closed on Sundays

Leadership development and advancement

Scholarship opportunities twice a year

Employee meal

Health, dental, and vision insurance

Job summary

Chick-fil-A Oregon (OH) seeks a Training Manager to design and maintain training systems that prepare Team Members and Shift Leaders. You will own onboarding, certification, and leadership development, ensuring standards are understood and applied across FOH and BOH.

You will lead trainers, use performance data to tailor programs, and partner with a Talent Director to close skill gaps while delivering exceptional guest experiences and brand fidelity.

Qualifications

• Must be eligible to work in the United States.
• Leadership, supervisory, or training experience required; restaurant operations experience preferred.
• Strong facilitation, coaching, written, verbal, and interpersonal skills.
• Ability to work in a fast-paced environment and coach effectively under pressure.
• Dependable and punctual.
• Highly organized and comfortable managing training schedules, records, assessments, and follow-up.
• Comfortable using digital training tools, spreadsheets, and performance data.
• Strong alignment with Chick-fil-A Oregon values.

Responsibilities

• Own onboarding, station training, certification, cross-training, and leadership-development systems.
• Create and maintain training guides, checklists, assessments, and digital resources aligned with restaurant and brand standards.
• Build training plans for new hires, promotions, and operational changes.
• Select, equip, coach, and evaluate Certified Trainers.
• Lead orientation and coordinates training across FOH and BOH dayparts.
• Track completion, certifications, assessments, and follow-up through scorecards and records.
• Audit execution, identifies skill gaps, and assigns coaching or retraining.
• Proactively communicate restaurant talent needs with the Talent Director.
• Coordinate staffing readiness and performance priorities with the Talent Director and restaurant leaders.
• Use performance data and feedback to improve training systems.
• All other tasks as assigned.

Skills

Training design

Onboarding

Coaching

Leadership

Observation/data

Communication

Time management

Tools

Spreadsheets

Job description

Chick-fil-A Oregon (OH) – Team Member Experience Manager

Compensation: $20-24 per hour

The Training Manager builds and maintains training systems that prepare Team Members and Shift Leaders to perform their roles with confidence, consistency, and care. This role owns training design, implementation, follow-through, and continuous improvement across Front and Back of House.

The Training Manager creates role-based resources, coordinates onboarding and certification, equips trainers, and verifies that standards are understood and followed. This leader partners with the Talent Director and restaurant leaders to close skill gaps and strengthen readiness.

Role

The Training Manager turns restaurant standards into practical training systems, develops trainers, and uses observation and performance data to ensure training is completed, applied, and sustained.

Availability & Role Requirements

• A passion to build training systems and processes with the aim of developing internal restaurant talent
• Minimum Full-Time Availability: 32+ hours a week
• Be available across opening, midday, evening, and Saturday shifts to observe and support training as business needs require
• Ability to lift 50 pounds and support hands-on training across restaurant stations
• Ability to be on your feet for extended periods of time
• Willingness to become ServSafe certified

Compensation

• $20–$24 per hour

Exact compensation depends on availability and experience.

Reports to: Talent Director.

Our Vision

To glorify and honor God by being Oregon’s most caring organization, where guests feel at home, team members flourish into leaders, and our community grows stronger.

Our Values

Servant Leadership – We lead by example and put others first.

Integrity - We do what is right, even when no one is watching.

Dignity and Respect - We treat every person with dignity, kindness, and respect.

Growth and Excellence. Weembrace feedback, overcome challenges and take ownership.

Our Guest Experience

Hospitality Always

We put the guest at the center of every decision and create experiences defined by warmth, kindness, and genuine care. Our hospitality extends beyond the four walls of the restaurant, and every Team Member is empowered to deliver Second Mile Service that makes each guest feel valued and welcome.

Uphold the Legacy

We honor the Chick-fil-A legacy through disciplined stewardship of our restaurant, our standards, and our responsibilities. We carry that legacy forward by creating a safe, clean, and well-maintained environment where every detail reflects our commitment to excellence.

Serve with Excellence

We take pride in serving every guest with our very best. Through intentional preparation, teamwork, and attention to detail, we serve food that is fresh, accurate, timely, and worthy of the trust our guests place in us.

What you will be doing

• Own onboarding, station training, certification, cross-training, and leadership-development systems
• Create and maintain training guides, checklists, assessments, and digital resources aligned with restaurant and brand standards
• Build training plans for new hires, promotions, and operational changes
• Select, equip, coach, and evaluate Certified Trainers
• Lead orientation and coordinates training across FOH and BOH dayparts
• Track completion, certifications, assessments, and follow-up through scorecards and records
• Audit execution, identifies skill gaps, and assigns coaching or retraining
• Proactively communicate restaurant talent needs with the Talent Director
• Coordinate staffing readiness and performance priorities with the Talent Director and restaurant leaders
• Use performance data and feedback to improve training systems
• All other tasks as assigned

Qualifications

• Must be eligible to work in the United States
• Previous leadership, supervisory, or training experience required; restaurant operations experience preferred.
• Strong facilitation, coaching, written, verbal, and interpersonal skills.
• Ability to work in a fast-paced environment and coach effectively under pressure.
• Dependable and punctual.
• Highly organized and comfortable managing training schedules, records, assessments, and follow-up.
• Comfortable using digital training tools, spreadsheets, and performance data.
• Strong alignment with Chick-fil-A Oregon values.

Key Performance Indicators

• New-Hire Training Completion
• Time to Role Certification
• Training Assessment ScoresCertified Trainer Quality and Readiness
• Training System Compliance
• Cross-Training and Staffing Flexibility
• Skill Gap Closure and Retraining Effectiveness
• 30/60/90-Day Team Member Retention

Benefits

• Flexible scheduling
• Closed on Sundays
• Leadership development and advancement opportunities
• Scholarship opportunities twice a year
• Employee meal
• Health, dental, and vision insurance options

Location

Chick-fil-A Oregon (OH)

2850 Navarre Avenue, Oregon, OH 43616

Chick-fil-A is known for quality food, genuine hospitality, and its Original Chicken Sandwich. Founded by S. Truett Cathy, the brand has grown while remaining committed to caring for people and serving local communities. Each restaurant is operated by a local independent franchise Owner Operator who invests in their Team Members and guests. Chick-fil-A restaurants are always closed on Sundays.