FOH Shift Lead

Workstream; Springfield (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and 401(k) match

Scholarships up to $25K yearly

Sundays off

Shift meals

Career progression to Lead/Director

Job summary

Chick-fil-A Gateway – Lane County, OR is seeking a Front-of-House Team Leader to oversee guest-facing areas, including front counter, drive-thru, and mobile hand-offs. You will guide Team Members to deliver remarkable service with speed and a welcoming atmosphere.

You’ll coach teams using the SERVE framework, run quick daily huddles, and maintain safety and a clean lobby while achieving strong guest satisfaction. Sundays off, competitive pay, and scholarships are available.

Qualifications

• 3+ months as a certified Trainer or equivalent leadership in service roles.
• Calm under pressure and data-driven decision making.
• Able to lift 40 lbs, stand and hustle for long shifts.

Responsibilities

• Lead the guest-facing arena: front counter, drive-thru, and mobile hand-off.
• Coach Team Members through the SERVE framework and daily huddles.
• Maintain safety, cleanliness, and a welcoming lobby environment.

Skills

Leadership

Trainer certification

Hospitality mindset

Physical stamina

Flexible schedule

Job description

Front-of-House Team Leader (Full-Time)

Chick-fil-A Gateway – Lane County, OR

“Be part of Lane County’s Most Caring Company—where great food is only the beginning.”

Why this role matters

At the front counter, drive-thru window, and mobile hand-off chute, every “my pleasure,” every eye-level smile, and every second we shave off wait time shapes how Lane County feels about Chick-fil-A. Front-of-House Team Leaders turn busy rushes into memorable moments—coaching Team Members to anticipate needs, recover missteps on the spot, and uphold spotless, welcoming spaces. By safeguarding speed, hospitality, and accuracy, you become the guardian of our brand’s promise: remarkable service wrapped in genuine care.

What you’ll get to do

Lead

• Orchestrate the entire guest-facing arena—front counter, drive-thru, and mobile/dine-in hand-off
• Set positions, breaks, and daily cleanliness rhythms so every Guest is greeted by a ready, smiling Team Member and a spotless lobby.
• Own safety and atmosphere: temperature checks, slip-hazard sweeps, and a lobby vibe that feels like “home.”

Coach

• Model Second-Mile language & body language; train, evaluate, and celebrate Team Members through the SERVE framework (See the Future, Engage & Develop Others, Reinvent Continuously, Value Results & Relationships, Embody a Leader’s Heart).
• Run one-minute huddles each peak to spotlight hospitality wins, short-cycle feedback, and real-time guest-recovery plays.
• Document infractions & kudos with the aim of turning every miscue into a comeback story.

Optimize

• Speed of Service: Service that feels quick, but never rushed, ≤ 5 min start-to-finish
• Hospitality & Cleanliness: maintain customer survey scores ≥ 2 points above the regional average.
• Labor & Productivity: deploy “right-seat, right-time” staffing to hit sales-per-labor-hour while flexing for rushes.
• Guest Recovery Loop: track code-red incidents and close the loop by EOD—every shift, every time.

Who you are

• A servant-hearted leader with 3 + months as a certified Trainer (or equivalent leadership in QSR, catering, commissary, or military foodservice).
• Calm under fire, decisive with data, and hungry for wisdom.
• Able to lift 40 lbs, hustle on your feet, and work a flexible schedule (no Sundays).

What’s in it for you

• $20/hr starting (reviewed in 90 days).
• Medical, dental, and 401(k) match.
• Up to $25K in annual scholarships and leadership travel to the CFA Support Center.
• Sundays off, predictable scheduling, free shift meals, and a people-first culture.
• A clear runway to Shift Lead → Supervisor → Director—plus coaching from an Operator who invests in business-builders.

“Food is essential to life; therefore, make it good.”

— S. Truett Cathy

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.