Team Member Training & Onboarding Leader

Workstream; Oregon (OH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Flexible scheduling

Closed on Sundays

Leadership development and advancement

Scholarship opportunities twice a year

Employee meal

Health, dental, and vision insurance

Job summary

Chick-fil-A Oregon (OH) seeks a Training Manager to design and maintain training systems that prepare Team Members and Shift Leaders. You will own onboarding, certification, and leadership development, ensuring standards are understood and applied across FOH and BOH.

You will lead trainers, use performance data to tailor programs, and partner with a Talent Director to close skill gaps while delivering exceptional guest experiences and brand fidelity.

Qualifications

• Must be eligible to work in the United States.
• Leadership, supervisory, or training experience required; restaurant operations experience preferred.
• Strong facilitation, coaching, written, verbal, and interpersonal skills.
• Ability to work in a fast-paced environment and coach effectively under pressure.
• Dependable and punctual.
• Highly organized and comfortable managing training schedules, records, assessments, and follow-up.
• Comfortable using digital training tools, spreadsheets, and performance data.
• Strong alignment with Chick-fil-A Oregon values.

Responsibilities

• Own onboarding, station training, certification, cross-training, and leadership-development systems.
• Create and maintain training guides, checklists, assessments, and digital resources aligned with restaurant and brand standards.
• Build training plans for new hires, promotions, and operational changes.
• Select, equip, coach, and evaluate Certified Trainers.
• Lead orientation and coordinates training across FOH and BOH dayparts.
• Track completion, certifications, assessments, and follow-up through scorecards and records.
• Audit execution, identifies skill gaps, and assigns coaching or retraining.
• Proactively communicate restaurant talent needs with the Talent Director.
• Coordinate staffing readiness and performance priorities with the Talent Director and restaurant leaders.
• Use performance data and feedback to improve training systems.
• All other tasks as assigned.

Skills

Training design

Onboarding

Coaching

Leadership

Observation/data

Communication

Time management

Tools

Spreadsheets

Job description

Chick-fil-A Oregon (OH) seeks a Training Manager to design and maintain training systems that prepare Team Members and Shift Leaders. You will own onboarding, certification, and leadership development, ensuring standards are understood and applied across FOH and BOH.

You will lead trainers, use performance data to tailor programs, and partner with a Talent Director to close skill gaps while delivering exceptional guest experiences and brand fidelity.