Team Member (Cookie Crew) - Carnegie Hill

Chip City; New York (NY); On-site; USD 22,730 - 24,108; Part time

Job summary

A popular bakery chain in New York is looking for a dedicated customer service team member. The role involves creating memorable experiences, crafting beverages, and ensuring a welcoming atmosphere for every guest. Candidates should have strong communication skills, a passion for customer service, and the ability to thrive in a fast-paced environment. The position requires standing for long periods and may involve lifting supplies. Competitive hourly pay ranging from $16.50 to $17.50.

Qualifications

• Must be 18 years of age or older.
• Adheres to food safety and sanitation procedures.
• Holds a Food Protection Certification or willing to obtain one.

Responsibilities

• Create memorable interactions for guests.
• Craft and serve beverages tailored to guests' preferences.
• Process payments efficiently using the POS system.
• Maintain cleanliness and organization in service areas.
• Stock and manage supplies and inventory.

Skills

Customer service passion

Strong communication skills

Ability to work in fast-paced environments

Food safety knowledge

Education

High school diploma or equivalent

Job description

1371 Madison Ave, New York, NY 10128

Summary of Role

Join the Chip City Family 🍪

Primary Responsibilities

• Lead with a customer-obsessed mindset by creating warm, memorable interactions and ensuring every guest feels valued from the moment they walk in.
• Craft and serve hot and cold beverages — from coffee to specialty drinks — ensuring every order is customized for each guest.
• Process orders and payments quickly and accurately through the POS system — all while multitasking and maintaining a welcoming attitude.
• Keep service areas stocked, organized, and ready for action, even during the busiest rushes.
• Maintain a clean, safe, and welcoming environment across the counter, kitchen, and storefront.
• Clean and sanitize equipment, utensils, and workspaces to meet all health and safety standards.
• Stock and organize supplies and retail products, keeping inventory accurate and fresh.
• Monitor equipment like ovens and freezers, and promptly report any issues.
• Communicate openly with managers and teammates to keep the store running smoothly.

Required Skills & Experience

• Must be 18 years of age or older
• High school diploma or equivalent preferred
• Brings a passion for customer service and creating memorable guest experiences, grounded in professionalism and integrity
• Strong communication skills — friendly, clear, and confident
• Adheres to all food safety and sanitation procedures with care and consistency
• Works quickly, efficiently, and kindly in a fast-paced, dynamic environment
• Holds a Food Protection Certification (or is willing to obtain one where required)
• Successfully completes all training programs to uphold Chip City standards

Physical Requirements

• Able to stand for extended periods and operate a cash register or related equipment
• Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs with or without reasonable accommodation
• Comfortable performing repetitive motions for extended periods
• Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
• Flexible availability, including early mornings, evenings, weekends, and holidays

Pay Range

$16.50 - $17.50 per hour

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Any offer of employment will be contingent upon the ability of the applicant to provide documentation demonstrating identity and authorization to work in the U.S. within 3 days of the first day of work. Are you legally eligible for employment in the U.S. by an employer other than your current employer? If not, will you be able to provide documentation evidencing your authorization to work in the U.S. for this company within 3 days of hire * Select...