Team Member

Air Comfort, Inc; Winston-Salem (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Opportunities for growth

Job summary

A leading dry cleaning service provider in Winston-Salem is looking for a Customer Service Representative. In this role, you will provide exceptional service to customers, handle inquiries, and resolve issues. Ideal candidates possess strong communication skills and a customer-focused mindset. This position offers flexible scheduling, competitive salary, and comprehensive benefits. Join a dynamic team and make a difference in customer experience.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Customer-focused mindset and ability to handle challenging situations.
• Strong organizational and time-management skills.

Responsibilities

• Interact with customers to provide exceptional service.
• Answer questions about products and services.
• Resolve complaints and issues in a timely manner.
• Maintain accurate records of customer interactions.

Skills

Excellent communication and interpersonal skills

Customer-focused mindset

Strong organizational skills

Ability to work independently

Ability to handle challenging situations

Job description

Shores Fine Dry Cleaninghas been the region’s leader in dry cleaning, laundry, and alterations for over 75 years. Shores combines craftsmanship with innovation to deliver exceptional garment care and customer service. We seek a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be able to work in a fast-paced, dynamic environment where your skills and expertise will be valued and rewarded.

Responsibilities

• Interact with customers to provide exceptional service in person, over the phone, and via email
• Answer questions about our products and services, providing guidance on the best solutions to meet customers' needs
• Resolve complaints and issues in a timely and professional manner
• Maintain accurate records of customer interactions, transactions, and feedback
• Collaborate with other team members to ensure customers receive a consistent, high-quality experience

Qualifications

• Excellent communication and interpersonal skills
• Customer-focused mindset and ability to handle challenging situations with tact and diplomacy
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Experience in a customer service or related role preferred

Job Details

• No experience needed
• Flexible Scheduling
• Monday to Friday (some Saturdays)
• No Sundays

We offer a competitive salary, a comprehensive benefits package, and opportunities for growth and development within the company. We want to hear from you if you're passionate about providing outstanding customer service and working in a dynamic and rewarding environment.