Customer Service Representative

Jaguar Cleaners; Mobile (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Group Health Insurance

Paid Time Off

Employee Dry Cleaning Discount

Job summary

Jaguar Cleaners in Mobile, Alabama is seeking a Customer Service Representative to enhance their customer experience and manage garment processing. This role is pivotal in greeting customers, ensuring accurate order entry, and assisting with tuxedo rentals.

Prospective candidates should be reliable, organized, and possess strong communication skills, thriving in a busy work environment. Benefits include competitive group health insurance and paid time off. Join Jaguar Cleaners during open interviews this week!

Qualifications

• Must be reliable and possess strong communication and problem-solving skills.
• Organized and detail-oriented with the ability to work under pressure.
• Customer service or cash handling experience is preferred.

Responsibilities

• Answer multi-phone and respond to customer text messages timely.
• Process incoming and outgoing garments with attention to detail.
• Promote a positive customer experience in a clean environment.

Skills

Reliability

Strong work ethic

Communication skills

Problem-solving skills

Organized

Attention to detail

Job description

Job Overview

The Customer Service Representative is the front‑line face of our dry‑cleaning and our formal wear rental operations. This role is responsible for greeting customers, receiving, barcoding, and detailing garments, ensuring accurate order entry with every order. CSRs also assist customers with tuxedo rentals, from measurements, to ensuring perfect fit, to pick‑ups and returns, while promoting and maintaining an exceptional customer experience from drop off to pick up.

We are looking for a friendly, reliable person to assist customers during the drop off and pick up process.

Responsibilities and Duties

• Answer multi-phone and monitor and monitor our customer engage program by responding to our customer's text messages, both in a timely manner, and with accurate information
• Handle payments and issue receipts
• Accurately process incoming and outgoing garments with attention to detail
• Promote a positive customer experience with every visit by maintaining a clean, and welcoming environment
• Keep the front counter clean and organized
• Answer questions and resolve any issues a customer may have about a garment or order.

Qualifications and Skills

• RELIABILITY
• Strong work ethic, communication skills, and problem‑solving skills
• Ambitious, and goal oriented
• Organized and attentive to details
• Ability to work well under pressure to meet deadlines
• Possess patience and empathy
• Enjoy working in a fun, fast paced work environment
• Ability to stand for long periods of time
• Able to lift 20-25 lbs
• Customer Service / Cash handling experience isnotrequired, but itispreferred

Benefits

• Competitive Group Health Insurance
• Paid Time Off
• Full Time Employment
• Employee Dry Cleaning Discount

We are conducting open interviews this week on Monday, Tuesday, Thursday, and Friday, beginning at 11:00 AM. If you have applied, and are interested in becoming part of the Jaguar Cleaners Team, we hope to see you one day this week!