Lead Customer Experience Specialist Full-Time

Best Cleaners, Inc.; Berlin (CT); On-site; USD 22,041 - 27,552; Full time

Job summary

Best Cleaners, Inc. in the United States is seeking a Customer Experience Specialist to greet customers warmly, guide guests through services, and ensure they get exactly what they need. You’ll be the friendly face and voice of our store, working with a team that values positivity and community spirit.

Starting wage is $18/hour, based on experience. Apply at www.bestcleaners.com/careers. This role supports a fast-paced retail setting with room to grow and a culture that treats staff like family.

Qualifications

• Greet customers with warmth and genuine care.
• Help guests choose services and ensure they get what they need.
• Process transactions accurately.
• Tag and organize garments, maintaining quality.
• Address questions with confidence and positivity.
• Collaborate with team to keep operations smooth.
• Promote brand through excellent service.
• People-first mindset and love for engaging customers.
• Strong communication and listening skills.
• Reliability and proactive attitude.
• Ability to multitask in a fast-paced environment.
• Willingness to learn; training provided.
• Retail, hospitality, or customer-facing experience a plus.
• Understanding of garment flow relative to production standards.
• Flexibility to adjust hours during busy/slow periods.
• Physical ability to stand long hours and lift up to 30 lbs.

Responsibilities

• Greet customers with warmth, energy, and genuine care
• Guide guests through our services, ensuring they get exactly what they need
• Process transactions with accuracy and ease
• Tag, organize, and manage garments with attention to detail
• Handle questions or concerns with confidence and positivity
• Collaborate with teammates to keep operations smooth and fun
• Be an ambassador of our brand, spreading service excellence every day

Skills

Customer service

Communication skills

Multitasking

Teamwork

Reliability

Learnability

Job description

Description

STARTING WAGE $18/HR BASED ON EXPERIENCE. PLEASE APPLY AT WWW.BESTCLEANERS.COM/CAREERS.

At Best Cleaners, we don’t just clean clothes—we help people look and feel their best every day. As a Customer Experience Specialist, you’ll be the friendly face (and voice!) of our store. Your mission: create an effortless, welcoming experience for every guest, every time, while being part of a team that thrives on positivity, teamwork, and community spirit.

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What You’ll Do

• Greet customers with warmth, energy, and genuine care
• Guide guests through our services, ensuring they get exactly what they need
• Process transactions with accuracy and ease
• Tag, organize, and manage garments with attention to detail
• Handle questions or concerns with confidence and positivity
• Collaborate with teammates to keep operations smooth and fun
• Be an ambassador of our brand, spreading service excellence every day

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What You’ll Bring

• A people-first mindset and a love for engaging with customers
• Strong communication and listening skills
• Reliability, integrity, and a proactive attitude
• Ability to multitask in a fast-paced environment
• Willingness to learn (we’ll teach you everything you need to know)
• Bonus points for retail, hospitality, or customer-facing experience
• Understanding of flow of garments as it pertains to production standards
• Flexibility to increase/reduce hours during busy/slow periods
• This job may entail hot indoor air temperatures, noisy conditions, standing for long periods of time and lifting garments and products up to 30lbs.

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Why You’ll Love It Here

• Work-life balance you can count on. We respect your time and energy—both at work and outside of it.
• A culture that feels like family. We celebrate wins together and support each other through challenges.
• Room to grow. Your career path doesn’t stop at the counter—we love to promote from within.
• Perks that show we care. From flexible schedules to appreciation events, we invest in our people.
• A meaningful mission. You’ll help our community look sharp, feel confident, and shine every day.

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Benefits

• Free uniform shirts
• Health, Dental, Vision and Life Insurance
• Six paid holidays
• Paid birthday for all employees - part-time or full-time!
• No Sundays or late nights!
• Employee Assistance Program (EAP)
• Vacation after one year
• 401K after one year with a generous company match of up to 5% of your pay
• Flexible Spending Account (FSA) after one year
• 50% discount on dry cleaning at our facilities.

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Ready to Join Us?

If you’re energized by people, motivated by purpose, and excited to be part of a team that values both hard work and balance, we want to meet you!

Apply today at https://www.bestcleaners.com/careers/ and let’s create unforgettable experiences—together.