Guest Service Representative

Tide Cleaners; Edgewater (MD); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

401(k)

Flexible schedule

Free uniforms

Paid time off

Training & development

Job summary

A leading laundry service provider in Edgewater, MD is seeking a part-time Guest Service Representative. The ideal candidate will deliver exceptional service to guests and assist in various tasks from greeting clients to processing orders. Strong customer service experience is essential, with the ability to stand for long periods and lift items up to 30 pounds. Join our mission to simplify laundry experiences and contribute positively to our customers' lives.

Qualifications

• Must have customer service experience.
• Ability to stand for extended periods of time required.
• Previous experience in dry-cleaning is a plus.

Responsibilities

• Provide exceptional service to guests.
• Greet and assist all walk-in guests in the store.
• Ensure cash drawer accuracy at all times.
• Attend ongoing training and education.
• Assist guests with cleaning and stain needs.
• Process guest orders and maintain register accuracy.
• Process guest phone and personal relations.
• Consultatively assist guests with cleaning, stain and/or finishing needs and/or concerns.
• Sort and examine articles, picking out those that may need hand spotting, or stain treatment.
• Mark-In incoming guest orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register.

Skills

Customer Service experience

Ability to lift up to 30 pounds

Attention to detail

Job description

Benefits

• 401(k)
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development

Are you looking for an opportunity to join a company where you can expand your experiences and horizons? Tide Cleaners is the PERFECT place to do it! Tide Cleaners is on a mission to make caring for clothes so perfect and simple, that peoples' lives do not have to revolve around laundry.

Come work with us and join our #LifeNotLaundry mission!

Store Location: Edgewater, MD

Employment Type: Part Time

Guest Service Representative Primary Responsibilities

• Provide exceptional service to guests.
• Greet and assist all walk-in guests in the store.
• Consistently ensure cash drawer accuracy.
• Follow Company’s new guest protocol.
• Attend Company offered ongoing training and education.
• Serve as primary liaison with guests.
• Process guest phone and personal relations.
• Consultatively assist guests with cleaning, stain and/or finishing needs and/or concerns.
• Sort and examine articles, picking out those that may need hand spotting, or stain treatment.
• Mark-In incoming guest orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register.

Physical Requirements

Must be able to frequently lift up to 30 pounds. Must be able to stand for extended periods of time.

Great if you have

• Customer Service experience required.
• Previous Dry-Cleaning experience a plus.

Additional Information

Qualified individuals will not be disadvantaged based on being unemployed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship.

Join our team as a Guest Service Agent and contribute to creating unforgettable experiences for our guests!