Customer Service Representative

Shamrock Cleaners; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Free uniforms

Opportunity for advancement

Paid time off

Competitive Compensation

Holiday Pay

Career Growth Opportunities

Job summary

Shamrock Cleaners of Tallahassee Florida, the leading dry cleaning operation, is seeking a customer-focused team player. We have been voted Best Dry Cleaner 5 years in a row and have been in business over 40 years.

We are seeking a Customer Service Representative to join our team. You will handle high volumes of calls and emails, identify customer needs, and provide solutions that ensure a positive experience. The ideal candidate is friendly, computer savvy, and able to stay calm under pressure.

Qualifications

• High school diploma or GED required.
• Previous experience as a Customer Service Representative or similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Verbal communication

Active listening

Time management

Tech-savvy

Customer focus

Education

High school diploma/GED

Job description

Benefits

• 401(k)
• 401(k) matching
• Free uniforms
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Competitive Compensation
• Holiday Pay
• Career Growth Opportunities

Shamrock Cleaners of Tallahassee Florida, the leading dry cleaning operation is seeking a customer focused team player. We have been voted Best Dry Cleaner 5 years in a row. We have been in business over 40 years and is a staple in this community.

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively