Team Member

Take 5 Car Wash; Saginaw (MI); On-site; USD 24,000 - 36,000; Full time

Job summary

Take 5 Car Wash in Michigan is hiring a Team Member to deliver exceptional customer service while keeping wash operations efficient and safe. You’ll guide vehicles into the wash tunnel, own membership activities, and help maintain a clean, welcoming site.

Daily duties include assisting members with sign-ups and account changes, supporting sales through consistent processes, stocking and organizing detail centers, and collaborating with teammates to ensure a top‑tier guest experience.

Qualifications

• Provide excellent customer service with a friendly, professional attitude.
• Assist with member sign-ups, changes, and account management.
• Support sales and membership growth through consistent processes and guidance.

Responsibilities

• Guide vehicles into the wash tunnel safely and efficiently.
• Operate wash equipment and maintain cleanliness and safety standards.
• Engage customers at the Convenience Station and manage member CX.
• Open and close the site and support daily operations.
• Maintain cleanliness of tunnels, stations, and detail centers.

Skills

Customer service

Sales support

Membership management

Team communication

Safety procedures

Job description

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands‑on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top‑tier experience.

Welcome Station and Sales Performance

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Wash Station Service

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

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