Team Member

Take 5 Car Wash; Iowa (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

Take 5 Car Wash is looking for a Team Member to deliver exceptional customer service and maintain high wash operations quality. You will guide vehicles, support membership activities, and uphold cleanliness and safety to provide a top-tier experience.

Responsibilities include handling sign-ups, managing member plans, and ensuring efficient, friendly interactions across Welcome, Wash, and Convenience stations while maintaining safety standards.

Qualifications

• Experience delivering friendly customer service is preferred.
• Ability to guide vehicles and operate wash equipment safely.
• Comfort with handling member sign-ups and updates (CX).
• Commitment to cleanliness and safety standards at all times.

Responsibilities

• Provide friendly customer service and assist with member sign-ups.
• Guide vehicles through the wash tunnel and operate equipment safely.
• Manage member accounts, changes, and overall customer experience.
• Maintain cleanliness, stock detail centers, and support daily operations.
• Open and close the site and ensure safety protocols are followed.

Skills

Customer service

Sales

Teamwork

Safety compliance

Job description

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands‑on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top‑tier experience.

Welcome Station and Sales Performance

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Wash Station Service

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

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