Team Member

Take 5 Car Wash; Jonesboro (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

Take 5 Car Wash in Jonesboro, AR is seeking a Team Member to deliver top-tier customer service while supporting wash operations. You will guide vehicles into the wash tunnel, assist with member sign-ups, changes, and account management, and uphold cleanliness and safety standards.

In this hands-on role, you will collaborate with the team to ensure smooth operations, follow safety procedures, and contribute to a positive customer experience and loyalty through quality service and attentive CX.

Qualifications

• Ability to provide friendly, professional customer service.
• Willingness to support membership sign-ups and account management.
• Adherence to safety and cleanliness standards.

Responsibilities

• Guide vehicles into the wash tunnel and support membership activities.
• Provide excellent customer service and assist with sign-ups and account management.
• Operate wash equipment safely and maintain clean wash area.
• Engage customers at the Convenience Station and manage member accounts.
• Maintain cleanliness, safety, and general site upkeep; perform opening/closing duties.

Skills

Customer service

Teamwork

Sales awareness

Job description

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands‑on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top‑tier experience.

Welcome Station and Sales Performance

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Wash Station Service

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

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