Team Member

Take 5 Car Wash; Wooster (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Take 5 Car Wash is seeking a Team Member to deliver exceptional customer service while supporting wash operations. You will guide vehicles into the wash tunnel, own membership activities, and uphold cleanliness and safety to provide a top-tier experience.

The role covers Welcome Station, Wash Station, Convenience Station, and General Duties, including sales support, account management, daily upkeep and teamwork to ensure a superior customer experience.

Qualifications

• Experience delivering friendly, professional customer service.
• Ability to guide customers and members through processes with clarity.
• Awareness of safety procedures and product/services offered.

Responsibilities

• Welcome station duties: assist members, sign-ups, and growth activities.
• Wash station: operate equipment safely, prep vehicles, identify conditions.
• Convenience station: engage customers, manage CX, and inventory tasks.
• General duties: open/close, cleanliness, towels and materials prep, uniform compliance.

Skills

Customer service

Communication

Sales support

Job description

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands‑on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top‑tier experience.

Welcome Station and Sales Performance

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Wash Station Service

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

#LI-DNI