Team Member

Take 5 Car Wash; London (OH); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Take 5 Car Wash is seeking a Team Member to deliver exceptional customer service and support wash operations. You will guide vehicles, manage membership activities, and uphold safety and cleanliness with the goal of providing a top-tier experience.

The role emphasizes onboarding members, handling sign-ups and changes, and maintaining efficient, friendly service at all times. This is an onsite position prioritizing teamwork and safety.

Qualifications

• Customer service experience is preferred.
• Sales awareness helps drive membership growth.
• Strong communication with team and customers is essential.
• Ability to manage member accounts and changes.

Responsabilités

• Welcome Station: deliver friendly service, assist with sign-ups and member management.
• Wash Station: follow safety procedures, prep vehicles, operate wash equipment.
• Convenience Station: engage customers, manage accounts, stock detail centers, maintain cleanliness.
• General Duties: maintain professional conduct, handle opening/closing, keep tunnel clean, prepare towels and materials.

Connaissances

Customer service

Sales

Membership management

Team communication

Description du poste

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.

Key Responsibilities:

Welcome Station and Sales Performance

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Wash Station Service

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.
  

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Base Pay Range