Team Member

Whistle Express Car Wash; Melbourne (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Whistle Express Car Wash is hiring a Team Member to deliver exceptional customer service and ensure efficient wash operations. You will guide vehicles into the wash tunnel, support membership activities, and maintain cleanliness and safety to provide a top-tier experience.

No prior experience is required; a 60-day certification program will prepare you for day one. The role involves outdoor work, physical activity, and a focus on safety and customer satisfaction across wash and CX tasks.

Qualifications

• Customer service mindset with a friendly attitude.
• Willingness to work outdoors in varying weather.
• No prior experience required; completion of a short certification program.

Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean wash area.
• Assist with vehicle preparation and identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Engage with customers to encourage Google reviews.
• Manage member accounts, including cancellations and plan changes.
• Stock and organize detail centers to maintain inventory accuracy.
• Empty trash cans and maintain clean work areas.
• Maintain vacuum stations and general site upkeep.

Skills

Customer service

Team player

Physical stamina

Willingness to learn

Education

60-day certification program

Job description

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands‑on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top‑tier experience.

Key Responsibilities:

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign‑ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Welcome Station and Sales Performance

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Wash Station Service

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

WhatWe’reLooking For

• You take ownership. Youdon’twait to be told twice, and youdon’tleave things half done.
• You’recurious. When somethingdoesn’tmake sense, you figure it out before you ask someone else to figure it out for you.
• You bringthe energy. Positive, team-first, and genuinely into doing the job well.
• You’rephysically active and comfortable working outdoors in all kinds of weather.
• No experiencerequired. A 60-day structured certification program sets you up from day one.

Wedon’thire forwhat you know. Wehirefor how you show up.

You’renot cleaning a car.You’reclearing the way.

The best version of this industryhasn’tbeen built yet.We’rebuilding it now. If you run it like you own it,there’sa place here for you.

#LI-DNI

Base Pay Range

$15.00 - $18.00