Team Member

Take 5 Car Wash; Fayetteville (NC); On-site; USD 13,000 - 19,000; Full time

Job summary

Take 5 Car Wash is seeking a Team Member in Fayetteville, NC to deliver outstanding customer service and support wash operations. You will guide vehicles, manage memberships, and uphold cleanliness and safety standards to ensure a top-tier customer experience.

The role covers Welcome Station, Wash Station, and Convenience Station duties, including sign-ups, account changes, and daily site upkeep. Base pay ranges from $9.20 to $14.00 per hour.

Qualifications

• Customer service excellence and professional attitude.
• Ability to assist with member sign-ups, changes, and account management.
• Strong focus on sales, discounts, and pricing policies.
• Clear communication with team and management about operations.

Responsibilities

• Welcome Station: provide friendly service, drive sign-ups and account changes.
• Wash Station: set up and prep vehicles, operate wash equipment safely.
• Convenience Station: engage customers, manage member CX and sign-ups.
• General Duties: open/close protocols, maintain cleanliness, and safety.

Skills

Customer service

Membership management

Sales-driven

Team communication

Safety awareness

Job description

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.

Key Responsibilities:

Welcome Station and Sales Performance

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Wash Station Service

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.
  

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Base Pay Range

$9.20 - $14.00

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.