Team Leader - Technical Claims

ClaimSorted; United States; Remote; GBP 65.000 - 90.000; Vollzeit

Zusammenfassung

ClaimSorted in the United Kingdom is seeking an experienced Technical Claims Team Lead to head a remote Claims Department handling Complaints, Fraud, QA, Recoveries and Payment Controls. You will line-manage a team of experienced Technical Claims Handlers.

You will drive KPI performance, oversee workflow allocation, perform QA, and maintain risk oversight while coaching staff to improve quality and productivity in a high-growth startup environment.

Qualifikationen

• Minimum 5 years in an Insurance Claims Leadership Role with +8 direct reports.
• Minimum 5 years in Complaints / Fraud / Quality Assurance.
• Experience leading in a start-up high-growth company.
• Deep expertise in claims handling and insurance best practices.
• Ability to use data to drive understanding and decision making.
• Experience coaching colleagues to improve quality and productivity.
• Ability to inspire and achieve top performance.
• Highly organised and able to self-prioritise workload for the business and customer.
• Team player, always willing to support colleagues to achieve the right results.

Aufgaben

• Line management of a team of Technical Claims Handler, including HR and Performance management.
• Drive top performance and KPI achievement in your team.
• Claims workflow allocation and capacity planning to achieve high productivity and quality results.
• Quality Assurance checks and coaching to improve quality of technical claims team output.
• Maintain detailed oversight of the technical claims portfolio, including escalation of risks.

Kenntnisse

Team leadership

Data-driven decisions

KPI management

HR & performance management

Claims handling expertise

Start-up / high-growth experience

Coaching for quality/productivity

Time management

Team player

Jobbeschreibung

Job Title: Technical Claims Team Lead Type: Full-Time Location: Remote

What we are looking for

We are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls.

Responsibilities

• Line management of a team of Technical Claims Handler, including all HR and Performance management

• Drive top performance and KPI achievement in your team

• Claims workflow allocation and capacity planning to achieve high productivity and quality results

• Quality Assurance checks and coaching to improve quality of technical claims team output

• Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks

Skills and Experience required

• A minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports

• A minimum of 5 years experience in at least one of: Complaints / Fraud / Quality Assurance

• Previous experience leading in a start-up high-growth company

• Deep expertise claims handling and insurance best practices

• Ability to use data to drive understanding and decision making

• Experience coaching colleagues to achieve improved quality and productivity

• Ability to inspire and achieve top performance from your team

• Highly organised and able to self-prioritise workload for the benefit of business and customer

• A team player, always willing to support colleagues to achieve the right results