Remote Senior Claims Manager

Placements24; Kimberley (AR); Hybrid; USD 109,000 - 182,000; Full time

Benefits offered by this job

Executive-level salary package

Performance-based bonus potential

Medical aid

Retirement annuity

Home office allowance

Generous leave

Job summary

Placements24 is seeking a highly experienced Remote Senior Claims Manager to lead and develop the claims operations for a national insurance firm. The role oversees the entire claims lifecycle, manages a dispersed team, and drives efficiency and customer service in a remote-first environment.

The ideal candidate has 8–10 years in insurance claims management with leadership, strong regulatory knowledge, and proven ability to lead remote teams while optimizing processes and outcomes.

Qualifications

• Bachelor's degree in Business Administration, Law, or related field.
• 8–10 years of progressive experience in insurance claims management, with leadership.
• Experience managing a dispersed remote team.

Responsibilities

• Provide strategic leadership for all claims operations and align with objectives.
• Mentor and develop a dispersed team of claims professionals.
• Develop and implement claims policies, procedures, and performance standards.
• Monitor KPIs and implement strategies to improve outcomes.
• Ensure compliance with insurance regulations and best practices.
• Manage claims budgets and control costs.
• Oversee investigation and resolution of complex/high-value claims.
• Drive initiatives to enhance customer satisfaction and claims experience.
• Collaborate with underwriting, legal, and finance for seamless operations.
• Champion adoption of new technologies within the claims department.

Skills

Leadership

Strategic thinking

Budget management

Communication

Negotiation

Team development

Education

Bachelor's degree in Business Administration or Law

Master's degree or professional qualification

Tools

Claims management software

Job description

About the Role

Our client, a prominent national insurance firm, is seeking a highly experienced and strategic Remote Senior Claims Manager to lead and develop their claims operations. This is a fully remote leadership position, offering the convenience and flexibility of working from any location within South Africa. The successful candidate will be responsible for overseeing the entire claims lifecycle, managing a team of claims professionals, driving operational efficiency, and ensuring exceptional customer service. This is an exceptional opportunity for a seasoned leader to shape the future of claims management in a dynamic, remote-first environment. Our client is dedicated to fostering a culture of excellence, innovation, and employee empowerment. You will be instrumental in implementing best practices, optimizing processes, and ensuring the fair and timely settlement of claims across all lines of business. We are looking for a visionary leader with a deep understanding of the insurance claims landscape and a proven ability to manage remote teams effectively. Your leadership will be crucial in maintaining our client's reputation for outstanding claims service. The focus will be on strategic direction and operational excellence from a distance.

Key Responsibilities

• Provide strategic leadership and oversight for all claims operations, ensuring alignment with company objectives.
• Manage, mentor, and develop a dispersed team of claims adjusters, supervisors, and support staff.
• Develop and implement claims policies, procedures, and performance standards to optimize efficiency and effectiveness.
• Monitor key performance indicators (KPIs) and implement strategies to improve claims handling outcomes.
• Ensure compliance with all relevant insurance regulations, legal requirements, and industry best practices.
• Manage claims budgets and control operational costs effectively.
• Oversee the investigation and resolution of complex and high-value claims.
• Drive initiatives to enhance customer satisfaction and claims experience.
• Collaborate with other departments, including underwriting, legal, and finance, to ensure seamless operations.
• Champion innovation and the adoption of new technologies within the claims department.

Requirements

• A Bachelor's degree in Business Administration, Law, or a related field; a Master's degree or relevant professional qualification is advantageous.
• A minimum of 8-10 years of progressive experience in insurance claims management, with a significant portion in a leadership role.
• Proven experience managing large, geographically dispersed teams in a remote work environment.
• In-depth knowledge of various insurance products (e.g., short-term, long-term) and claims processes.
• Strong understanding of South African insurance legislation and regulatory frameworks.
• Exceptional leadership, strategic thinking, and decision-making skills.
• Excellent financial acumen and budget management capabilities.
• Outstanding communication, negotiation, and interpersonal skills.
• Proficiency in claims management software and relevant technology platforms.
• Demonstrated ability to drive change and implement process improvements.

Benefits

• Executive-level salary package and significant performance-based bonus potential.
• Comprehensive medical aid, retirement annuity, and life insurance benefits.
• Allowance for home office setup and expenses.
• Generous leave entitlement.
• Significant opportunities for career advancement and professional development.
• The chance to lead a key function for a leading insurance organization.
• A dynamic and supportive virtual work culture focused on results.