Team Manager- Disability - Overland Park, KS

Crawford & Company; Kansas; On-site; USD 70,000 - 110,000; Full time

Job summary

Crawford & Company in Overland Park, KS is seeking a Team Manager – Disability to lead a dynamic claims team onsite. You will oversee investigations, manage claims, and ensure timely resolutions while aligning with client guidelines.

In this leadership role, you will coach staff, drive operational excellence, and deliver exceptional service to clients and insureds during critical moments. A bachelor's degree and 5+ years of progressive claims experience are preferred.

Qualifications

• Bachelor's degree or equivalent experience.
• Five+ years of progressive claims experience handling complex cases.
• Excellent verbal and written communication.
• Analytical ability and strong math aptitude.
• Strong organizational and interpersonal skills.
• Ability to supervise and develop employees.
• Knowledge of insurance coverages and claims processes.
• Familiar with legal, medical and technical disciplines.

Responsibilities

• Establish performance standards, appraisals, and corrective actions.
• Review, analyze, and assign losses to claim examiners; balance workloads.
• Coach investigators, train on reserving and settlement techniques.
• Keep VP/AVP informed of activities; escalate beyond authority.
• Operate and train others on the Risk Tech Claim System and related tools.

Skills

Verbal communication

Written communication

Analytical thinking

Mathematical aptitude

Organizational skills

People management

Team leadership

Education

Bachelor's degree

Tools

Risk Tech Claim System

Job description

Team Manager – Disability – Overland Park, KS (Onsite)

Lead with Impact.

Work onsite in Overland Park, KS with a dynamic and collaborative team

Empower a team and shape success

Make an impact in a role that blends strategy and service

Drive results while supporting employees through critical moments

Join us as a Team Manager – Disability and lead a powerhouse team in Overland Park, KS! You’ll oversee investigations, manage claims, and ensure timely resolutions while keeping everything aligned with company and client guidelines. In this leadership role, you'll coach and develop team members, champion operational excellence, and help deliver exceptional service to those who need it most.

If you're a motivated leader with a passion for claims management, team development, and delivering results, we'd love to connect with you!

Responsibilities

• Establishes and communicates performance standards and objectives and conducts performance appraisals. Administers corrective action with regards to any performance deficiencies in line with human resource policies and procedures. Recommends/approves salary adjustments, promotions, transfers and dismissals. Administers all company human resource policies and procedures, communicates to staff, and ensures compliance both for staff and self. Counsels team members on educational and job opportunities which will enhance their career development; keeps staff informed of current trends, changes or new developments in the department and company with periodic meetings.
• Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives. Ensures all directives are executed appropriately. Ensures workloads are balanced and in line with defined staffing models. Makes recommendations to improve productivity and ensure timely closures.
• Reviews files daily to provide instruction for further requirements needed based on best practice standards. Assists with reserve recommendations and approvals. Coaches personnel on investigations, damage/medical evaluations, trains on reserving evaluations and settlement techniques. Ensures staff adheres to both internal and external compliance standards and protocols for large loss reporting guidelines. Attends and prepares staff for claim reviews with clients, carriers and brokers.
• Keeps VP/Assistant Vice President of Claims informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to VP/Assistant VP of Claims for direction. Performs other related work as required or requested.
• Works within the Risk Tech Claim System and all ancillary systems. Organizes workflows of the Risk Tech Claim System and all ancillary systems to provide maximum productivity. May assist in the training of new and existing staff in the operation and use of the Risk Tech claim system and other various systems.

Qualifications

• Bachelor's degree or equivalent experience required
• Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion.
• Excellent verbal and written communication skills.
• Analytical ability.
• Good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• In-depth knowledge of insurance coverages, practices and negotiating skills.
• Familiarity with legal, medical and technical disciplines.
• Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU)
• Where applicable, has passed state licensing requirements for line(s) of insurance handled.
• Settlement Authority: As noted in internal, client and or carrier guidelines.