Team Leader, Regional Capacity

Jimmy Jazz; Franklin (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

Sage Freight is hiring an experienced Carrier Relations Team Leader in Franklin, TN. The role oversees daily freight execution, coaches team members, and develops carrier relationships to improve coverage and profitability in a fast-paced brokerage environment.

The ideal candidate will have strong negotiation, problem-solving, and leadership skills, with experience in freight brokerage, TMS tools, and load boards.

Qualifications

• Bachelor's degree preferred but not required.
• Experience in coaching or leading operational teams.
• Proficiency with transportation management systems (TMS), freight load boards, and Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Identify and resolve operational challenges while maintaining service and profitability expectations.
• Provide real-time feedback and training to improve team productivity and decision-making.
• Develop carrier relationships to improve coverage, pricing, and repeat carrier utilization.
• Monitor team performance, including call activity, coverage efficiency, carrier options, and margin protection.
• Coach representatives on carrier negotiations, load prioritization, pricing strategies, and execution standards.
• Monitor uncovered loads, aging freight, pickup risks, and pricing gaps to ensure timely coverage.
• Lead daily freight execution, including carrier sourcing, load coverage, and operational decision-making.

Skills

Negotiation

Leadership

Communication

Problem-solving

Team coaching

Freight knowledge

Education

Bachelor's degree

Tools

TMS

Freight load boards

Microsoft Office

Job description

Description

Position Overview

We are seeking an experienced, results-driven Carrier Relations Team Leader to oversee daily freight execution and support the development of our Carrier Relations Representatives.

This hands-on leadership role is responsible for driving efficient load coverage, protecting profitability, developing carrier relationships, and coaching team members to improve operational performance.

The ideal candidate thrives in a fast-paced freight brokerage environment, demonstrates strong negotiation and problem-solving skills, and takes ownership of daily execution and team results.

Key Responsibilities

• Identify and resolve operational challenges while maintaining service and profitability expectations.
• Provide real-time feedback and training to improve team productivity, accountability, and decision-making.
• Develop carrier relationships to improve coverage capabilities, pricing, and repeat carrier utilization.
• Monitor team performance, including call activity, coverage efficiency, carrier options, and margin protection.
• Coach representatives on carrier negotiations, load prioritization, pricing strategies, and execution standards.
• Monitor uncovered loads, aging freight, pickup risks, and pricing gaps to ensure timely coverage.
• Lead daily freight execution, including carrier sourcing, load coverage, and operational decision-making.

Sage Freight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Employment with Sage Freight is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, subject to applicable laws.

Requirements

• Bachelor's degree preferred but not required.
• Previous experience coaching or leading operational teams preferred.
• Proficiency with transportation management systems (TMS), freight load boards, and Microsoft Office.
• Ability to manage multiple priorities and make effective decisions in a fast-paced environment.
• Excellent communication, negotiation, organizational, and problem-solving skills.
• Strong understanding of carrier sourcing, freight markets, pricing, and load coverage.
• Experience in freight brokerage, transportation, logistics, or a related operational environment.