Team Lead Logistics Coordinator

ShipNova; Denton (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Training programs

Leadership development

Career advancement

Additional benefits

Job summary

ShipNova in Denton, TX is seeking a Team Lead Logistics Coordinator to guide a team of Logistics Coordinators and oversee daily freight operations, ensuring on-time, accurate shipments from pickup to delivery.

The ideal candidate brings organized, proactive leadership in a fast-paced 3PL environment, with strong communication, problem solving, and the ability to coach team members while continuously improving processes.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• Experience in logistics, transportation, freight brokerage, or 3PL operations required.
• Previous leadership, mentoring, or team lead experience preferred.
• Strong understanding of shipment coordination from pickup through delivery.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Ability to coach team members and provide constructive feedback.
• Calm under pressure during disruptions and escalations.
• Proficiency with Microsoft Office, TMS, and related tools.

Responsibilities

• Provide day-to-day leadership and operational support to Logistics Coordinators.
• Coordinate and track shipments from pickup through delivery as needed.
• Serve as the first point of escalation for shipment issues, delays, service failures, and other operational challenges.
• Assist team members with resolving complex carrier, customer, pickup, and delivery issues.
• Ensure shipment updates are communicated accurately and proactively to customers, carriers, and internal teams.
• Monitor shipment activity to identify potential service disruptions before they become larger issues.
• Ensure pickup and delivery appointments are scheduled and managed appropriately.
• Review load information and ensure shipment records within the transportation management system are accurate and complete.
• Ensure required shipping documentation is collected, completed, and properly organized.
• Coach and train Logistics Coordinators on operational procedures, systems, customer expectations, and best practices.
• Support onboarding and training of new team members.
• Assist management with identifying recurring operational issues and opportunities for process improvement.
• Collaborate with account management, carrier sales, pricing, sales, and other internal teams to support customer needs.
• Escalate significant customer, carrier, or operational concerns to management when appropriate.

Skills

Team leadership

Communication

Freight coordination

Problem-solving

Time management

Data management

Team collaboration

Performance monitoring

Process improvement

Carrier communication

Excel navigation

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Microsoft Office

Transportation Management System (TMS)

Logistics software

Job description

The Team Lead Logistics Coordinator is responsible for overseeing and supporting daily freight operations while providing leadership and guidance to a team of Logistics Coordinators. This role ensures shipments move efficiently from pickup through delivery while maintaining high standards for service, communication, accuracy, and operational execution.

In addition to managing day-to-day shipments, the Team Lead serves as a primary resource for the team by assisting with escalations, answering operational questions, monitoring team performance, reinforcing processes, and helping develop team members.

The ideal candidate is an experienced logistics professional who is organized, proactive, dependable, and comfortable leading others in a fast-paced 3PL environment where priorities can shift quickly.

Required Qualifications

• High school diploma or equivalent required
• Associate or bachelor’s degree preferred
• Previous experience in logistics, transportation, freight brokerage, or 3PL operations required
• Previous leadership, mentoring, or team lead experience preferred
• Strong understanding of shipment coordination from pickup through delivery
• Strong organizational, communication, and problem-solving skills
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment
• Ability to coach team members and provide clear, constructive feedback
• Ability to remain calm and make sound decisions during shipment disruptions and escalations
• Proficiency with Microsoft Office, transportation management systems, and other computer-based operational tools

Skills

• Team leadership and coaching
• Communication and customer service
• Freight and shipment coordination
• Problem-solving and escalation management
• Time management and multitasking
• Organization and data management
• Team collaboration
• Performance monitoring and accountability
• Process improvement
• Carrier and customer communication
• Microsoft Excel and system navigation

Key Responsibilities

• Provide day-to-day leadership and operational support to Logistics Coordinators
• Coordinate and track shipments from pickup through delivery as needed
• Serve as the first point of escalation for shipment issues, delays, service failures, and other operational challenges
• Assist team members with resolving complex carrier, customer, pickup, and delivery issues
• Ensure shipment updates are communicated accurately and proactively to customers, carriers, and internal teams
• Monitor shipment activity to identify potential service disruptions before they become larger issues
• Ensure pickup and delivery appointments are scheduled and managed appropriately
• Review load information and ensure shipment records within the transportation management system are accurate and complete
• Ensure required shipping documentation is collected, completed, and properly organized
• Coach and train Logistics Coordinators on operational procedures, systems, customer expectations, and best practices
• Support onboarding and training of new team members
• Assist management with identifying recurring operational issues and opportunities for process improvement
• Collaborate with account management, carrier sales, pricing, sales, and other internal teams to support customer needs
• Escalate significant customer, carrier, or operational concerns to management when appropriate
• Competitive base salary range from $60k - $75k
• Performance incentive opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• Training and leadership development programs
• Career advancement and growth opportunities within the organization
• Additional benefits available based on position and eligibility