Team Leader | Provide CIC

Provide CIC; Colchester (VT); On-site; USD 38,000 - 42,000; Full time

Job summary

Provide CIC is seeking a dedicated Team Leader to join the Care Coordination Centre in Colchester. You will lead a small to mid-sized team, coordinating clinical and non-clinical staff to ensure timely delivery of services. This role emphasises collaboration, performance management and continuous service improvement.

You will support rota development, resource planning and KPI achievement while maintaining high standards of care and patient information handling. NHS Pension eligibility is noted.

Qualifications

• Experience leading a team and coordinating across clinical and non-clinical staff.
• Ability to manage performance reviews and development plans.
• Experience in rostering and resource optimisation.
• Strong communication with internal and external partners.

Responsibilities

• Daily management of a team or teams.
• Conduct performance and development reviews and create development plans.
• Develop staff rotas and optimise use of resources.
• Answer queries and resolve issues for clinical/medical staff or patients.
• Input data into clinical and administrative systems.
• Implement standard processes and contribute to service development.
• Contribute to KPIs, SLAs and benchmarking standards.
• Build relationships with external contacts and partnerships.

Skills

Team leadership

Performance reviews

Resource planning

Staff rota coordination

Stakeholder communication

Job description

We are looking for a passionate and committed individual to work as part of the Care Coordination Centre.

Team Leads play a vital part within the core team to support the smooth running of the department. Central to this role is working closely with both clinical and non-clinical staff for the co-production and co-delivery of a broad range of services.

If you do not meet all the essential criteria for this role but feel you have skills and experience which would be beneficial for this role, please complete an application and this will be discussed further at interview.

• Daily management of a team, or teams
• Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.
• Collaborating across the service in developing staff rotas and making best use of available resources.
• Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
• Data inputting into clinical and administrative systems.
• Responsible for the implementation of standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
• To contribute to achieving the KPI’s, service level agreements and implementing benchmarking/standards.
• Establishing effective relationships with external contacts and partnership agencies and ensuring Provide is represented as an outstanding organisation.

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision:Transforming Lives

Values:Care, Innovation and Compassion

Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Role eligible for NHS Pension

• Daily management of a team, or teams
• Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.
• Managing sickness absence with the support of the HR department and consider ways to minimise work absence
• Collaborating across the service in developing staff rotas and making best use of available resources.
• Responsible for complex data collection about the services managed by the single point of access as required.
• Supporting clinical services with administration tasks, on request.
• Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
• Data inputting into clinical and administrative systems.
• Responsible for the implementation of standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
• Ensuring the induction process for new starters and others in the team.
• To contribute to achieving the KPI’s, service level agreements and implementing benchmarking/standards.
• Establishing effective relationships with external contacts and partnership agencies and ensuring Provide is represented as an outstanding organisation.
• Providing cover and working co-operatively with others
• Will be responsible for signing off travel expenses and agency time sheets
• Undertake work related to direct line reports (Band 3 and Band 2)
• Undertake any other tasks as required that are commensurate with the role

This advert closes on Friday 20 Nov 2026

Proud member of the Disability Confident employer scheme

Team Leader | Provide CIC

Company: Provide CIC Salary: £28,392 - £31,157 pro rata Hours: Full-time Location: Colchester, CO4 9YQ Job type: Contract Posting date: 6 Nov 2026 Closing date: 6 Dec 2026

Summary

We are looking for a passionate and committed individual to work as part of the Care Coordination Centre.

Team Leads play a vital part within the core team to support the smooth running of the department. Central to this role is working closely with both clinical and non-clinical staff for the co-production and co-delivery of a broad range of services.

If you do not meet all the essential criteria for this role but feel you have skills and experience which would be beneficial for this role, please complete an application and this will be discussed further at interview.

• Daily management of a team, or teams
• Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.
• Collaborating across the service in developing staff rotas and making best use of available resources.
• Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
• Data inputting into clinical and administrative systems.
• Responsible for the implementation of standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
• To contribute to achieving the KPI’s, service level agreements and implementing benchmarking/standards.
• Establishing effective relationships with external contacts and partnership agencies and ensuring Provide is represented as an outstanding organisation.

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision:Transforming Lives

Values:Care, Innovation and Compassion

Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Role eligible for NHS Pension

• Daily management of a team, or teams
• Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.
• Managing sickness absence with the support of the HR department and consider ways to minimise work absence
• Collaborating across the service in developing staff rotas and making best use of available resources.
• Responsible for complex data collection about the services managed by the single point of access as required.
• Supporting clinical services with administration tasks, on request.
• Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
• Data inputting into clinical and administrative systems.
• Responsible for the implementation of standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
• Ensuring the induction process for new starters and others in the team.
• To contribute to achieving the KPI’s, service level agreements and implementing benchmarking/standards.
• Establishing effective relationships with external contacts and partnership agencies and ensuring Provide is represented as an outstanding organisation.
• Providing cover and working co-operatively with others
• Will be responsible for signing off travel expenses and agency time sheets
• Undertake work related to direct line reports (Band 3 and Band 2)
• Undertake any other tasks as required that are commensurate with the role

This advert closes on Friday 20 Nov 2026

Proud member of the Disability Confident employer scheme