Lead for Making Every Contact Count | Provide CIC

Provide CIC; Colchester (VT); On-site; USD 43,000 - 52,000; Full time

Job summary

Provide CIC, a community interest company delivering health and social care, seeks a Lead for Making Every Contact Count (MECC) within the Essex Wellbeing Service. You will promote MECC across partner organisations, train staff to use everyday conversations to support health and wellbeing, and act as the main MECC training contact.

You will collaborate with partners, coordinate meetings, and produce reports while travelling around the county.

Qualifications

• Strong communication skills and relationship-building are essential.
• Ability to manage varied priorities in a busy, multi-partner environment.
• Knowledge of the Essex area and a driving licence with willingness to travel around the county.

Responsibilities

• Lead on the direction and development of the 3-year MECC training plan.
• Lead the development and delivery of MECC in Essex.
• Find practical ways to embed MECC into services.
• Co-produce MECC training and resources tailored to organisations' needs.
• Deliver MECC training across the county, both internally and externally.
• Organise and coordinate internal and external meetings with a range of stakeholders.
• Produce clear reports, documents, and presentations.
• Build positive relationships with partners.
• Respond to enquiries via phone, email, virtually, or in person.
• Evaluate outcomes and translate these into recommendations to improve delivery and participant understanding of MECC.
• Keep accurate records in line with information governance rules.
• Act as the main contact for MECC support and training.

Job description

Lead for Making Every Contact Count | Provide CIC

The Essex Wellbeing Service, part of Provide Community and funded by Essex County Council, supports residents to reduce loneliness, live independently, stop smoking, improve their lifestyle, and take part in the NHS Health Check Programme.

The role will lead on promoting Making Every Contact Count (MECC) across all partner organisations. This includes helping staff understand MECC, encouraging them to use everyday conversations to support health and wellbeing, and acting as the main point of contact for any questions, support, or training.

You will work with the EWS Single Point of Access Manager on our Care Navigation Partnership to strengthen MECC opportunities by bringing partners together.

You will work in a busy environment with many partners, so strong communication skills, relationship-building, and the ability to manage varied priorities are essential. You must also know the Essex area well, have a driving license, and travel around the county regularly.

• Lead on the direction and development of the 3-year MECC training plan.
• Lead the development and delivery of MECC in Essex.
• Find practical ways to embed MECC into services.
• Co-produce MECC training and resources tailored to organisations' needs.
• Deliver MECC training across the county, both internally and externally.
• Organise and coordinate internal and external meetings with a range of stakeholders.
• Produce clear reports, documents, and presentations.
• Build positive relationships with partners.
• Respond to enquiries via phone, email, virtually, or in person.
• Evaluate outcomes and translate these into recommendations to improve delivery and participant understanding of MECC.
• Keep accurate records in line with information governance rules.
• Act as the main contact for MECC support and training.

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision:Transforming Lives

Values:Care, Innovation and Compassion

Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

The postholder will lead on the development and delivery of Making Every Contact Count (MECC) across Essex, working with partner organisations to identify and strengthen opportunities to embed MECC into services.

A key responsibility will be to lead on the direction and development of the 3-year MECC training plan, as well as the wider development and delivery of MECC across Essex. The postholder will identify practical ways to embed MECC into services and will co-produce MECC training and resources tailored to the needs of individual organisations.

The role will involve delivering MECC training across the county to both internal and external organisations. The postholder will act as the main point of contact for MECC support and training, responding to enquiries via phone, email, virtual meetings, or in person.

Working closely with partners will be an important part of the role. The postholder will organise and coordinate internal and external meetings with a range of stakeholders and build positive relationships with partner organisations. The postholder will also work with the EWS Single Point of Access Manager on the Care Navigation Partnership to strengthen MECC opportunities by bringing partners together.

The postholder will produce clear reports, documents, and presentations and will evaluate outcomes, translating findings into recommendations to improve delivery and participant understanding of MECC.

The role requires accurate record keeping in accordance with information governance rules and the ability to work effectively in a busy environment with multiple partners and varied priorities.

Strong communication and relationship-building skills are essential. The postholder must have good knowledge of the Essex area, hold a driving licence, and be able to travel regularly around the county.

This advert closes on Monday 19 Oct 2026

Company: Provide CIC Salary: £32,073 - £39,043 Per-annum Hours: Full-time Location: Colchester, CO4 9YQ Job type: Permanent Posting date: 12 Oct 2026 Closing date: 11 Nov 2026

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