Care Coordinator | Provide CIC

Provide CIC; Colchester (VT); On-site; USD 42,000 - 52,000; Full time

Job summary

Provide CIC operates the Care Co-ordination Centre (CCC), a single access point for all customers. The CCC team responds to needs, prioritises urgent requests, and maintains standardised processes across services.

Duties include booking and scheduling, managing referrals, and directing patients to appropriate services with clear, non-clinical triage and first-contact support. Provide CIC is an employee-owned social enterprise offering NHS Pension eligibility and a broad range of services.

Responsibilities

• Dealing with ad hoc patient queries and basic triaging of patient needs (non-clinical).
• Providing routine information orally, in writing and/or electronically to patients, staff and the public.
• Managing the booking, cancellation and re-scheduling of appointments for Provide services.
• Managing referrals into Provide services and ensuring referral-to-treatment procedures are followed.

Job description

The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers’ needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team also manages the needs of customers by maintaining standardised processes across all services. This includes:

• Managing the booking, cancellation and re-scheduling of appointments for Provide services
• Managing referrals into Provide services.
• Ensuring that the ‘Referral to Treatment’ procedure is adhered to ensuring a seamless flow of information between Provide services and customers.
• Providing advice and signposting customers to other appropriate services that may help them.
• Duties will include dealing with ad hoc patient queries, basic triaging of patient needs (non-clinical), accessing and checking patient and service records. This is not an exhaustive list
• Dealing effectively with first point of contact and non-clinical queries and providing routine information orally, in writing and/or electronically including via the telephone (internal and external) to and from patients, other employees, managers and possibly members of the public.

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision:Transforming Lives

Values:Care, Innovation and Compassion

Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

Eligible for NHS Pension

This advert closes on Monday 16 Nov 2026