Team Leader in Training

The Escape Game; Roseville (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game is seeking a Team Leader to guide a 4-15 person front-of-house team while upholding our hospitality standards in a fast-paced environment.

You will embody our mission and TEG’s 4 As—Attitude, Appreciation, Adaptability, Awareness—while ensuring every guest has a five-star experience. Flexible nights, weekends, and holidays are required; you may perform physical tasks such as cleaning, painting, standing, and light repairs.

Qualifications

• Demonstrated leadership ability in a guest-facing setting, 1–2 years preferred.
• Flexible availability; this role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity related to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs.
• Ability to stand for long periods (about 75–80% of shift).
• Align with Uniform Standards.

Responsibilities

• Embodying our mission, vision, and values during every shift.
• Leading and communicating with a team of 4–15.
• Creating a fun, positive atmosphere.
• Ensuring operational excellence on shift by opening and closing the store and starting games on time.
• Facilitating team member breaks and coaching with Continuous, Gracious Pressure.
• Addressing minor maintenance issues and managing cash/inventory.
• Ensuring every guest has a five-star experience and leaves happy.

Skills

Leadership

Team management

Customer service

Emotional intelligence

Problem solving

Multitasking

Flexibility

Communication

Tools

POS systems

Inventory management

Job description

THE ROLE

Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day! Team Leaders at The Escape Game will encourage, challenge, serve, and empower their teammates to uphold our service and hospitality standards. The ideal TL is excited to be flexible, creative, and positive in a fast-paced environment, and they are determined to ensure every single guest and team member enjoys their experience at The Escape Game.

HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Following TEG’s 4 As of Leadership
  • Attitude
  • Appreciation
  • Adaptability
  • Awareness
• Leading and communicating with a team of 4-15
• Creating a fun, positive atmosphere
• Ensuring operational excellence on shift by:
  • Opening and closing the store
  • Making sure games start on time
  • Facilitating team member breaks
  • Upholding TEG standards by redirecting and encouraging team members using “Continuous, Gracious Pressure,” TEG’s form of team coaching
  • Addressing minor maintenance issues
  • Managing cash/inventory
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Align with TEG’s Uniform Standards.

KNOWLEDGE, SKILLS & ABILITIES

• Genuine love for serving others
• Flexible, humble, and teachable
• High capacity for creative problem solving
• Excellent discernment
• Flexible multi-tasker
• Strong interpersonal skills and emotional intelligence
• Positively influences others
• Basic computer skills
• Maintains composure in high-stress, fast-paced environments

BENEFITS FOR FULL TIME TEAM MEMBERS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule