Team Leader in Training

The Escape Game; Birmingham (AL); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

The Escape Game in Birmingham, AL is seeking a Team Leader in Training to join our full-time hospitality team. You will lead a crew of 4–15 players and help ensure a five-star guest experience from opening to close.

Ideal candidates have 1–2 years in guest-facing roles, flexible evenings/weekends, and the ability to handle physical tasks with a positive, service-driven attitude. Uniform standards apply.

Competenze

• 1–2 years leadership in a guest-facing setting preferred.
• Flexible availability, nights, weekends, and/or holidays.
• Must handle physical activity: cleaning, painting, standing, lifting up to 40 lbs.
• Ability to stand long periods (75–80% of shift).
• Adhere to Uniform Standards.

Mansioni

• Lead and communicate with a team of 4–15.
• Create a fun, positive atmosphere.
• Open and close the store and ensure games start on time.
• Facilitate team member breaks and coach with Continuous, Gracious Pressure.
• Address minor maintenance issues and ensure five-star guest experiences.

Conoscenze

Leadership

Guest service

Team communication

Interpersonal skills

Emotional intelligence

Flexible availability

Problem solving

Basic computer skills

Stamina

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Team Leader in Training

Full Time The Escape Game Birmingham, Birmingham, AL, US

3 days ago Requisition ID: 1836

Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, anddo whatever it takes to make their day!

HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Following TEG’s 4 As of Leadership
• Leading and communicating with a team of 4-15
• Creating a fun, positive atmosphere
• Ensuring operational excellence on shift by:
  • Opening and closing the store
  • Making sure games start on time
  • Facilitating team member breaks
  • Upholding TEG standards by redirecting and encouraging team members using “Continuous, Gracious Pressure,” TEG’s form of team coaching
  • Addressing minor maintenance issues
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Align with TEG’s Uniform Standards.

KNOWLEDGE, SKILLS & ABILITIES

• Genuine love for serving others
• Flexible, humble, and teachable
• High capacity for creative problem solving
• Strong interpersonal skills and emotional intelligence
• Positively influences others
• Basic computer skills
• Maintains composure in high-stress, fast-paced environments