Team Leader II — Lead Service & Growth

Express Wash Concepts; Maumee (OH); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Unlimited Wash Club Membership

Paid vacation

Uniforms provided

Educational reimbursement

Job summary

Express Wash Concepts in Maumee, OH, is seeking a Team Leader to help drive service excellence and sales growth. You will lead a fast-paced team at the car wash site, coach teammates, and ensure top-notch customer care while maintaining quality standards.

The role offers growth opportunities from Team Leader to leadership positions. Responsibilities include guiding daily operations, greeting customers, promoting the Unlimited Wash Club, and resolving escalations.

Qualifications

• High school diploma or equivalent.
• Experience in sales or customer service is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude and professional appearance.
• Follow safety guidelines and wear safety equipment.
• Leadership demonstrates excellence in all tasks.
• Maintain a professional appearance per guidelines.
• Exceed expectations and uphold accountability.
• Demonstrate flexibility in working hours, including weekends.

Responsibilities

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with lasting first impressions.
• Educate customers about the benefits of Unlimited Wash Club.
• Engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through Quality Control checks.
• Lead the team in achieving high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

Skills

Team leadership

Customer service

Sales growth

Communication

Education

High school diploma or equivalent

Job description

Express Wash Concepts in Maumee, OH, is seeking a Team Leader to help drive service excellence and sales growth. You will lead a fast-paced team at the car wash site, coach teammates, and ensure top-notch customer care while maintaining quality standards.

The role offers growth opportunities from Team Leader to leadership positions. Responsibilities include guiding daily operations, greeting customers, promoting the Unlimited Wash Club, and resolving escalations.