Team Leader II: Growth & Customer Experience Lead

Express Wash Concepts LLC; Perrysburg Township (OH); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Continuous training

401k plan with company match up to 4%

Unlimited Wash Club Membership

Supplied uniforms

Paid vacation

Educational reimbursement

Job summary

Express Wash Concepts LLC is seeking a Team Leader to support site operations and drive outstanding customer service. You will lead a team, greet customers, educate on Unlimited Wash Club benefits, and ensure quality standards are upheld in a fast-paced car wash environment.

The role emphasizes leadership, reliability, and flexibility, including weekend shifts, with ongoing training and growth opportunities within the company.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsibilities

• Lead the team to deliver excellent customer service and achieve sales growth.
• Greet customers and make a positive first impression.
• Educate customers about Unlimited Wash Club benefits.
• Engage with customers pre/post wash for high satisfaction.
• Maintain quality checks and ensure service standards are met.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.

Skills

Leadership

Customer service

Sales experience

Flexibility

Professional appearance

Education

High school diploma or equivalent

Job description

Express Wash Concepts LLC is seeking a Team Leader to support site operations and drive outstanding customer service. You will lead a team, greet customers, educate on Unlimited Wash Club benefits, and ensure quality standards are upheld in a fast-paced car wash environment.

The role emphasizes leadership, reliability, and flexibility, including weekend shifts, with ongoing training and growth opportunities within the company.