Team Leader — Guest Experience & Operations

CREMA WEST BOCA JH LLC; Boca Raton (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

CREMA WEST BOCA JH LLC in Boca Raton, FL is seeking a Team Leader to inspire the staff, manage daily operations, and deliver exceptional customer experiences. This on-site role requires leading by example, coaching peers, and maintaining standards in a fast-paced environment.

The ideal candidate will have leadership experience, strong communication skills, and the ability to multitask while staying organized. Bilingual English/Spanish is a plus and weekend availability may be required.

Qualifications

• Previous leadership or supervisory experience.
• Strong communication, interpersonal, and team-building skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Reliable, punctual, and highly organized with strong attention to detail.
• Customer-focused mindset with a positive, can-do attitude.
• Flexibility to work various shifts, including weekends and holidays.
• Experience in food & beverage, retail, or hospitality is needed.
• Bilingual English & Spanish is a plus.

Responsibilities

• Lead, coach, and motivate team members to deliver outstanding service and performance.
• Oversee daily operations and ensure smooth workflow during shifts.
• Train new team members and support ongoing staff development.
• Monitor team performance and provide real-time feedback and guidance.
• Maintain quality standards, cleanliness, and operational procedures.
• Resolve customer concerns quickly and professionally to ensure satisfaction.
• Communicate goals, updates, and expectations clearly to the team.

Skills

Leadership

Communication

Team-building

Multitasking

Detail-oriented

Bilingual (English/Spanish)

Job description

CREMA WEST BOCA JH LLC in Boca Raton, FL is seeking a Team Leader to inspire the staff, manage daily operations, and deliver exceptional customer experiences. This on-site role requires leading by example, coaching peers, and maintaining standards in a fast-paced environment.

The ideal candidate will have leadership experience, strong communication skills, and the ability to multitask while staying organized. Bilingual English/Spanish is a plus and weekend availability may be required.