Team Leader — Guest Experience & Operations

CREMA WEST BOCA JH LLC

Boca Raton (FL)

On-site

USD 42,000 - 60,000

Full time

14 days+
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Job summary

CREMA WEST BOCA JH LLC in Boca Raton, FL is seeking a Team Leader to inspire the staff, manage daily operations, and deliver exceptional customer experiences. This on-site role requires leading by example, coaching peers, and maintaining standards in a fast-paced environment.

The ideal candidate will have leadership experience, strong communication skills, and the ability to multitask while staying organized. Bilingual English/Spanish is a plus and weekend availability may be required.

Qualifications

  • Previous leadership or supervisory experience.
  • Strong communication, interpersonal, and team-building skills.
  • Ability to multitask and remain composed in a fast-paced environment.
  • Reliable, punctual, and highly organized with strong attention to detail.
  • Customer-focused mindset with a positive, can-do attitude.
  • Flexibility to work various shifts, including weekends and holidays.
  • Experience in food & beverage, retail, or hospitality is needed.
  • Bilingual English & Spanish is a plus.

Responsibilities

  • Lead, coach, and motivate team members to deliver outstanding service and performance.
  • Oversee daily operations and ensure smooth workflow during shifts.
  • Train new team members and support ongoing staff development.
  • Monitor team performance and provide real-time feedback and guidance.
  • Maintain quality standards, cleanliness, and operational procedures.
  • Resolve customer concerns quickly and professionally to ensure satisfaction.
  • Communicate goals, updates, and expectations clearly to the team.

Skills

Leadership
Communication
Team-building
Multitasking
Detail-oriented
Bilingual (English/Spanish)

Job description

CREMA WEST BOCA JH LLC in Boca Raton, FL is seeking a Team Leader to inspire the staff, manage daily operations, and deliver exceptional customer experiences. This on-site role requires leading by example, coaching peers, and maintaining standards in a fast-paced environment.

The ideal candidate will have leadership experience, strong communication skills, and the ability to multitask while staying organized. Bilingual English/Spanish is a plus and weekend availability may be required.

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